Photos app freezes upon import / photo importing problems

hi "CCCleaner",

this is strange. I have just tested again with my Android Smartphone:

Photos found 2120 pictures: 

I selected 4 of them, and "it worked", 4 photos have been copied. No freeze. 2120 pictures is a big amount of data...

Again, for me, in my environment, the freeze problem no loger occurs.

This does not mean that Photos application is reliable. Frequently, it "crashes". But those crashes occur sporadically, I am not able to reproduce them.

As a workaround solution, you can perhaps use the "Photo & Video Import (Axel Rietschin)" application (see comment dated december 23:

"found an app that does basically what Photos did for importing and organizing.

Here it is.

*https://www.microsoft.com/store/productId/9P8CTDX6L2DW*")

hello

no issue, but thanks for the (another) glimpse of hope. Me and I think many others still have this problem since ever, present over many different devices, not only on iphone.

maybe its worse when we have big amount of data to be synced and working with less, no idea.

we all have no clue what it is and no Microsoft Moderator is reacting at all here.. that is REALLY cumbersome..

my issues already start when I connect my phone,  the photo app starts and the error message says " there went something wrong".  :-)

cheerio

hi "CCCleaner",

I have not tested with an iPhone. I have tested with an Android smartphone (Samsung) and with a  digital camera (Sony): few months ago, I was able to reproduce the "freeze problem", but with current versions of Windows and Photos, this problem no longer occurs (there is an other  problem, but this does not look like a real bug; MS has decided to change the rules...).

Did you try with an Android smartphone or a digital camera?

May be the problem is more complex: it has been solved in "most cases", but not in all cases...

(this is the 462nd comment in this thread.... Unbelievable...)

still same Problem for me as always.

Microsoft Windows [Version 10.0.19042.685]

Microsoft Photos 2020.20110.11001.0

During the first attempt it looked promising, but after 47 items out of 11710 the process crashed again.

since the process did not import the merged picture and meta data file (but separated as it happens to happen via Explorer import, I suspect a problem with the iOS picture format handling in windows.

during the second attempt the same connection and "trust" issues with the iphone as usual. The photos app does not even setup the connection with the iphone properly. Every import attempt will be quit.

for me same issues as always. (iphone 11pro)

hello everybody,

Roberts_195, on august 28, was right: "freezing problem has gone away".

I think this thread "Photos app freezes upon import / photo importing problems" should be closed.

During  a few months, to my knowledge,  import photos has worked as it was supposed to work.

May be, there was something wrong using OneDrive. See SabineKroeber's comment on september 7.

I did not test that.

Unfortunately, since middle of december, a new Photos version (2020.20110.11001.0) introduced a new problemwhich is very well explainded in "Microsoft Photos 2020.20110.11001.0 - Missing import settings".

NikNJ describes an other method to import photos: this method is not using Photos application, it is using "Import Pictures and Videos" function in  Windows Explorer. It works correctly (Windows Explorer is more reliable than Photos...), but my feeling is it is not as simple as it seems. See details in "Complete Guide to Importing Your Photos in Windows 10" Obviously, . NigNJ  "blames MS and its incompetent Photos team". I am afraid he is right...

In "Microsoft Photos 2020.20110.11001.0 - Missing import settings".  you will find a comment dated december 23: emandude777 wrote "I did a bit of research, and I found anapp that does basically what Photos did for importing and organizing.

Here it is.

*https://www.microsoft.com/store/productId/9P8CTDX6L2DW*".

Several users say they have tested this application. According to one of them, "It works just like the Photo App used to"...