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Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.
-Gabriela
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I know I'm beating a dead horse here but I've found something definitive here. The MS app crashes only when using a PHONE. When I use a Camera ONLY, such as my fairly new Olympus CAMERA or my much older Fujifilm finepix CAMERA it works fine.
If this clue might help some of you computer geniuses out there then great.
This is no solution, there is no solution, microsoft isnt able to fix it.
END OF THE STORY
Ok, ok, ok. Hans is right. Just tried to download from my Android to my PC and while the pictures come up on the screen as soon as I pick to download ALL it crashes.
Seems to me if you can disable the app then can't you add another photo app that would work?
This is no solution, there is no solution, microsoft isnt able to fix it.
END OF THE STORY
I agree with most of the replies, but for the person with a PC and not a phone or laptop but just a camera it has worked for me. Next I'll try my Tracfone phone and try to up load pic off it.
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You can try the following:-
Rest your photo app, go to
Settings -> Apps -> MS Photos -> Advanced -> Reset
Then connect your device. You might need to click Try Again a few times.
If that does not work and you are trying to download from an iPhone then you could try this:-
stop Apple Mobile Device service, restart it, restart computer and it now does work.
Here is the link to carry out the procedure https://www.thewindowsclub.com/cant-import-photos-iphone-windows-10-pc
If that does not work then try CCleaner as suggested by a poster a few posts earlier.
