Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2020-02-25T21:33:08+00:00

    I read up to about page 9.

    Have you people tried importing via the file explorer method?

    1. Open up file explorer with your iPhone plugged in (USB connection).
    2. You will see the name of your iPhone listed in the left.
    3. Right click the name (iPhone) and select 'import pictures and videos'.
    4. Then follow the instructions.

    This method worked for me, instead of the Photo App method.

    I was clearing out my old iPhone 7 Plus.

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  2. Anonymous
    2019-11-02T16:08:14+00:00

    Having the same issue, freezes when it gets to 6217.  Tried changing iPhone settings to "Keep Originals" (already had Download and Keep Originals checked), still no luck.  This is incredibly frustrating.

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  3. Anonymous
    2019-11-01T19:18:03+00:00

    I installed 1903, the freeze persists, nevertheless whether I try to import from iPhone or from SD Card slot. Until about two months ago both worked well … but now it´s just a shame. I truly hope for a solution and not just a "try this, then try this, …"!

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  4. Anonymous
    2019-10-27T09:49:55+00:00

    I've had the same problem. Apparently there was not enough space on my iPhone for the Photos App to go from the freeze screen to the next screen where you select photos and videos to Upload to PC. Resolved by deleting heavy apps and videos from my iPhone that I did not need.

    Hi Katie.

    In my case there was more then 100GB free. It is not a root cause.

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  5. Anonymous
    2019-10-24T14:57:25+00:00

    Same thing happens with a Canon 7D Camera.

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