Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-03-07T14:22:15+00:00

    Hello , i was having this exact issue, and i have seemed to figure a way around it. 

    So, your iPhone or other device would want to connect automatically to the one drive on the Microsoft account. But what you will want to do is click cancel before it finds all of the files and exit the one drive tab at the bottom of the screen and open your files of your computer. 

    The one drive had a max storage of 5 GB ( at least on my account ) which was not enough for all of my pictures. 

    So using your files on your computer is probably a better bet . I just dragged the photo files from my iPhone to the pictures on the computer.

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  2. Anonymous
    2020-03-06T21:24:40+00:00

    Same here its pissing me off

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  3. Anonymous
    2020-03-06T09:23:21+00:00

    Im having this saaaame issue rn. SOS

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  4. Anonymous
    2020-03-04T16:48:38+00:00

    So after the most recent Windows update aka 'downgrade', 

    Not only does the Photos App still now work,  and 3 of my wireless keyboards not work, 

    I just tried linking 2 of my Taotronics wireless transmitters via bluetooth,  and guess what? 

    Yup..  Those aren't able to connect now either.  **** is going on there at Microsoft?!?!

    This is asinine!!

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  5. Anonymous
    2020-03-04T16:36:02+00:00

    My iphone is mow importing correctly now i cant find the unsubscribe from this question. i cant find the ... elipsis to unsubscribe on the question just has subscribe. grrrr

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