Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2020-06-03T16:43:45+00:00

    Yeah.  MS does not do a good job of making it easy to find the solution once its been posted in these threads.  But here it is:

    1. DO NOT USE MS PHOTOS, it just will not work, it needs a real fix.
    2. Just connect your camera or smart phone with a USB cable, then, in File Explorer,  just right click it and you will see an "Import Pictures and Videos" option (see screen clip below). 
    3. It will take some moments and catalog all it finds on the camera or phone and eventually give you a way to select what you want to import.  

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  2. Anonymous
    2020-06-03T16:43:29+00:00

    Totally Agree. Workarounds are unacceptable.  The Microsoft people should be smart enough to resolve this. How hard can it really be?  Maybe they just can't be bothered.  It would be nice to see that they have a couple personnel working on this issue with an actual ticket number that you could follow the progress.

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  3. Anonymous
    2020-06-03T15:38:08+00:00

    HELLO! it is so frustrating seeing so many people with the same issue and it still not being fixed! 

    i dont want another way around this i just want to be able to plug in my phone, upload my pictures and be done. why has nothing been done about this!! what can we do because this has been going on for far far to long it feels like no one is even listening. i dont want to have to buy another laptop of a different bran because of a bug that is being overlooked.

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  4. Anonymous
    2020-06-01T18:34:23+00:00

    hello everybody,

    I do not understand why you are continuing to discuss about this subject:

    • it is clear that there is a bug in the import function of Microsoft Photos,
    • this "freeze" problem, again, is not specific to iPhones or iPads: there are some additional difficulties

      due to HEIC and HEVC formats introduced by Apple, but solutions are known. Again, you may get the

      freeze with a Corean or Chinese Android smartphone, or with a Japanese camera...

    • it is clear that Microsoft should solve this problem as soon as possible, and it is difficult to understand

      why this problem has not yet been solved…

    But, you can live with that… There is a problem in Photos, but there are 2 other ways to import your photos and, on may 24 (page 37), "Gelatinous_Blob" gave you the URL of a "Complete Guide to Importing Your Photos in Windows 10"

    Personally, I have always used "Import Photos and Videos manually using File Explorer", but I have discovered in this post **"**Importing Pictures and Videos wizard". I tested it, and it works...

    We know that third method, "Importing using the Photos App", currently, does not work.

    For your info: I have found in french Feedback Hub a subject, "Photos App is having issues importing photos from USB devices", where Simon W, Microsoft engineer, wrote "We are investigating this issue and will post an update soon". He wrote that one month ago…

    Nobody knows what "soon" means.

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  5. Anonymous
    2020-05-26T23:15:53+00:00

    Thank you so much. It has worked perfectly with my iPhone. I have transferred nearly 150GB of my photo what was a big worry for me for long time. Now, I do not know how would I identify new photos from iPhone folders in next time.

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