Photos app freezes upon import / photo importing problems

Is your computer on Windows 10? I just got a new computer and can't upload my pics either.  The screen freezes after it finds the photos.

Yes,

Mine does exactly the same, finds all the photos on my iPhone and then freezes and crashes, never gives me an option to import them like it did before!?

Everything worked great until the recent updates and then it stopped working.

Back in November I uninstalled a couple of updates just to see and was able to to identify the one that was causing the issue because when I uninstalled it import worked just fine but then new updates got installed and importing stopped working.

I have since tried everything including the total system restoration which updated my machine to the latest version 1909 and still not working.

Does anyone know what's causing this issue and how to fix it.

Hi G,

I found a way.

The iphone needs to be unlocked when you are doing this or 'internal storage' is empty.

I went into internal storage there was some file there,  I opened it and saw these:

All of them had my pictures in them. The last one had the photos I was looking for, took about 30secs to show them all.

Then I selected them and dragged them onto my desktop.

I am using windows 10 and an iphone X

Hope that helps end this infuriating business.

BW

Just found the answer on the apple forum.

The problem apparently is the change of formats from HEIC (High Efficiency) to JPG. To change this you need to go in your iPhone to Settings > Photos and on the bottom under "Transfer to Mac or PC" select "Keep Originals".

After doing this I kept having problems with the Photos app but I did a "Repair" and "Reset" on Windows 10. Settings > Apps > Apps & Features > Photos app > Advanced Options and it got fixed.

I tried the Photos Sync and copying from File Explorer and both worked. Hope this helps!

As an extra, if you want to stop taking pictures in HEIC on the iPhone go to: Settings > Camera > Formats > Most Compatible.

> went into my File Explorer, clicked my "Apple iPhone" under "This PC", and right clicked to choose "Import Pictures and Videos".

Well... Its a work around... So full credit and good job for that.

How "viable" is another story.  It drops all the file naming conventions.

Photos brings them in as "IMG_3364.jpg"

Import bring them in as "001.jpg" using the current count of files to bring in.  So every new import starts at 1 again.

The two import systems on the same computer don't use the same naming convention?  I'd be fired if my coding did that ****.

Then I dragged the imports to the same "Camera Roll / 2020-04" month folder that Photos had been using.  Photos saw the new files and sorted by date at least.

Its better than a poke in the eye with a sharp stick - but not by much.

I was having the same problem as everyone else - where Photos would freeze as they were looking for new photos on my phone.

This solution kind of worked for me!

I first went to the Settings on my iPhone > Photos > Transfer to Mac or PC > Click "Keep Originals". I then restarted my iPhone.

Next, I plugged my iPhone into the computer, Photos pops up automatically. I let the Photos app to try to search for pictures/videos. Instead of closing it down when it froze, I then went into my File Explorer, clicked my "Apple iPhone" under "This PC", and right clicked to choose "Import Pictures and Videos". 

If I didn't let Photos try to find the photos on my phone first, when I went to File Explorer and clicked "Import Pictures and Videos", it said there were no photos on my iPhone.... which is a joke, I have like 4000. 

Finally the pictures and videos began to import onto the computer, albeit very slowly. 

The most complicated way to get pictures on my computer.

Come on, Microsoft, be better.