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Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.
-Gabriela
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Under "this PC or my computer", right click on "Apple iPhone" and click on "Import Pictures and Videos", this will bypass the "windows photos" app problem and will import your photos from the iphone.
This worked for me, at least i was able to transfer files.
I am having the same problem and tried all of your ideas. It appears many are having this problem. My surface finds the photos but then it just sits there with the cancel button grayed out and no import button.
hey, so i tried RoronoaZoro3’s method & it didn’t work for me. thank you though! my sister had told me a while ago to just use google photos & I had been putting it off because i was hoping the problem would fix itself or an update would come around to fix it. anyway, I’m using google photos now & its so much easier. I got all of my photos downloaded onto there yesterday evening. maybe you guys can try this out too? (:
Hi,
This was great advice after after scrolling through all the other options.
It worked for me & also very simple to do, cheers !
Same exact issue happening to me.
In the past it has found more photos than just the new ones (and doesn't seem to remember which ones have already been imported). It was still functional though -- just had to keep selecting the ones I'd like to import.
Now it always gets stuck right after finding the photos, but before it pops up the box used to select images to import. Not sure exactly when this started happening, but I'm on 1903 with all the latest updates. I've tried Repairing and Resetting the Photos app, but it just hangs every time now.
im having the same issue! Ive been trying to download my photos for 2 days now & with no luck. yesterday, my pictures would download normally but my videos wouldn’t. today, its freezing on 2816 & I’ve tried restarting my phone & my laptop with no progress at all. ):
