Updated to 1903 but 'user'.000 now created and holds all my user files

Hi Arch

Click your Start Button, then just type cmd and hit Enter

In the resulting Command Prompt window, run this command and hit Enter:

whoami

What exactly is returned form that command

Dave, I see you've posted elsewhere many times since my reply above: any chance you might want to come back and follow up on my new queries. Your solution did not work.

Alternatively, can someone else follow up on my new questions? or is this just a copy and paste exercise to gaining points quickly?

We clearly have a problem with how 1903 is installing. We don't wan't folks User folder getting deleted through update 'issues', once again.

Thank you.

Thanks Dave, really appreciate the speedy help.

I've re-started 4 times and unfortunately all my old user files are still in the .000 folder. My old(normal) folder - containing nothing but "WPR_initiated_WprApp_WPR Internal Heap Collector.etl" inside Appdata/Local/Temp - is right next to the .000 folder. You mention that I'm likely logged in as a temporary profile.  Start Manager/Users appears to show me logged in as my normal user name, though my normal Desktop user icon/link takes me straight to the new .000 folder when I double click it. Is there any other way to confirm if I'm logged in as a temp profile, or not? maybe it doesn't matter at this stage?

I appreciate the .000 folder is in scope for being deleted by the system (eventually), but, can I not simply copy all my old files in the .000 folder and drop them into my normal/non-.000 folder, after all the path to this non-.000 folder is what's required by these programs depending on it. Of course, I'm assuming my normal/old/non-.000 folder is not in scope for deletion?

Hi ArchStant, most likely you are logged into a temporary profile, because that update failed to remove the temp profile used for the update and restore your user profile . .

Before you do anything or move any files around

Restart (not shut down) your PC 3 or 4 times, this will fix this issue a lot of the time, because it will prompt Windows to restore your default profile . ..

Otherwise:

Please open Windows File Explorer

Navigate to C:\Users

Do you see two user folders that look like yours?

Open those folders and check inside Pictures, Documents . . . etc. and see if your files are there

If your files are there:

Create a new user profile with Admin privileges

Log into the new user profile

Copy all your data from the old profile to the new profile (Documents Library, Pictures Library . . . etc.)

If you still have not found your files, look for a Windows.old folder on your C Drive, expand that to open the users folder contained inside - check there for your files, icons . . .etc.

If you do find your files . . . etc. there, copy them out as soon as possible as Windows will remove the Windows.old folder in time

NOTE VERY IMPORTANT: Do Not copy your files into the Temporary profile you are currently in, when the situation is corrected, your files will be deleted with the Temporary Profile and will not be recoverable !!