Your Phone app shows duplicate sent messages

Anonymous
2019-07-15T14:34:47+00:00

My Your Phone app is duplicating messages sent, sporadically. This has been happening the past few days. Windows and Your Phone apps have been updated. The duplicates are appearing in my Android texting app (Textra) as well. I have used Pulse, Google Messages, and Samsung Flow previously w/o this occurring.

Windows 10 Pro 1903

Android Pie, standard, non-rooted ROM

'Advisors', please don't ask me to run scannow or complete a repair install...thanks.

***Modified title from: Your Phone app duplicates messages sent***

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2019-09-03T01:21:17+00:00

    Thanks for the input, but i use Textra and the dupes continue. I've also tried with Pulse and Google Messages... Same result.

    My only temp solution is using Tasker, I turn off text notifications when connected to my computer. Not sure why this prevents the dupes, but it works for me.

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  2. Anonymous
    2019-09-02T22:12:31+00:00

    Further diagnosis reveals that the problem is when you're running Your Phone App on computer and Messages App on Android phone. When you do that, every text sent from the Your Phone shows a duplicate of what you sent in Your Phone App and in Messages - often a moment or two after the text is initially sent as if it was a rebound from the App. And sure enough, if you change the Default App on the phone - I switched to SMS Organizer - it stops duplicating in Your Phone App on Computer and also Messages.

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  3. Anonymous
    2019-09-02T19:35:12+00:00

    Did anyone ever resolve the duplicate messages issue? When i text from Your Phone app on my computer, it duplicates the outgoing texts on Your Phone, and also in Messages App on phone, and also to the people i am sending to. 

    I am running: Window 10 fully updated; Galaxy Note 10+ (Your Phone preinstalled/part of the operating system) fully updated. Anyone have any ideas?

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  4. Anonymous
    2019-08-18T14:01:35+00:00

    Hi --

    While it's always good to review the official help page, I should note that there is no section on the help page (https://support.microsoft.com/en-us/help/4459358/windows-10-your-phone-app-help) that says either "Why are some of my text messages missing?" or "I've tried everything, but I'm still stuck. What should I do?".

    I am having the same problem:  Samsung Galaxy S7 Edge running (standard, non-rooted) Android 8.0.0, all apps up-to-date; Windows 10 Pro (Version 1903, Build 18362.295). Some message sent via "Your Phone" are sent twice, while others aren't.

    Any help would be appreciated.

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  5. Anonymous
    2019-07-18T12:46:48+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I understand that you are seeing duplicate messages in your phone app. I suggest you to refer the section Why are some of my text messages missing? from the article Your Phone app help and see if that helps.

    I also suggest you to refer the section I've tried everything, but I'm still stuck. What should I do? from the above article.

    Meanwhile, we are working on the app to make it better. We would like to hear your thoughts and suggestions, as there may be other users with a similar issue. Hence, I would suggest you to post a feedback in Microsoft Feedback Hub so that our developing team can review your suggestions and check if it can be included in the future updates.

    Regards,

    Nikhar Khare

    Microsoft Community - Moderator

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