Windows 10 Acer Swift 3 Nvidia MX150 BSOD Since 1809 upgrade. Still occurring in 1903 upgrade

Anonymous

Below is a description of the problem

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Unfortunately, I have not had a response from someone who can escalate this issue with Microsoft. Long story short, I have had the above laptop since August 2018 which was preinstalled with 1803. The system comes with a i5 8250u, 8GB ram, 250GB M2 SSD and a MX150 Nvidia. The laptop works perfectly on Windows 10 1803 with no BSODs or any error messages. On upgrading to 1809 the system will crash either when installing the nvidia driver or once a game or 3d application has finished using the nvidia GPU. For example, I can run a game for one hour with good temperatures and no graphics abnormalities; everything seems normal. However once the game or photoshop has been closed and I am back on the desktop using the intel GPU, a BSOD VIDEO_DXGKNL_FATAL_ERROR is always shown. This does not happen with 1803, and this does not happen when using a Linux OS.

All different drivers from acer, intel, nvidia have been tried, uninstalled and re-tried. It does not matter which driver I install as they do not fix the problem. This issue that I am experiencing has been discussed on this MS community website, and on the acer forums. The only resolution thus far is to rollback to 1803 where the system is 100% stable. Tonight I decided to read about the new 1903 update that is soon to be released. I am currently signed up to the Windows Insider Program and have updated to the latest preview build. Tonight I have found that the same issue when installing the GPU, or once a application/game has finished using the GPU my system will GSOD / BSOD just like 1809. This issue has been ongoing since 1809 with lots of users posting about this problem when using a google search. I am now currently at a complete loss as the issue does not seem to have been fixed, or had the attention from someone who could possibly put measures in place to fix this. I have disabled the Nvidia GPU in device manager so that I am able to type this post without having tons of BSODs when only a web browser is open. Since I have moved to 1809 and 1903; tonight I have had over 20 BSODs with five of them happening after entering the login pin at the password screen. Once the nvidia gpu is disabled and I am only using the Intel GPU, the system is 100% stable but without the high performance from the nvidia GPU. I really appreciate anyone who can assist me with this further.

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The above problem has been reported on a number of Forums, but basically the same problem.

The only known fixes that have worked appear to be to go back to Windows 10 1803, the disable any further Windows updating. Or to disable the Nvidia MX150 device. None of these fixes are a permanent solution for myself.

This problem started with Windows 10 1809 release, and is still a problem with Windows 10 release1903.

Do Microsoft know about this problem? Is it being addressed? Have Microsoft put out any information regarding this problem? When will it be fixed?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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42 answers

Anonymous

2019-07-21T12:03:12+00:00

Hi,

Many thanks for the reply. My laptop information is as follows :-

OS Name Microsoft Windows 10 Pro

Version 10.0.18362 Build 18362

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Manufacturer Acer

System Model Swift SF315-52G

System Type x64-based PC

System SKU 0000000000000000

Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz, 1992 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. V1.08, 21/12/2018

SMBIOS Version 3.1

Embedded Controller Version 1.04

Over the months since the 1809 was updated on my laptop, I have tried all the options that have been posted on this forum, and other forums. As previously advised the only options two that stop the BSOD are :-

a) downgrade to 1803 realease

b) disable Nvidia driver on 1903 release. (I did not try this on 1809 release).

My processor is a Kaby Lake so I'm not sure that your suggestion of intstalling the Nvidia fix will be relevant, as this fix appears to be for the Sandy Bridge processor.

I have looked at my mini dump and it identifies the problem to be with the video driver. I am perfectly willing to send you the mini dump if you think that will be useful.

Bearing in mind that returning to Windows 10 1803 gets rid of the problem, and disabling the Nvidia driver also gets rid of the problem, leads me to the assumption that the problem lies within Windows or the Nvidia driver.

Regards,

Steve Ross
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Anonymous

2019-07-19T09:57:28+00:00

Hi,

Thank you for writing to Microsoft Community Forums.

We understand how difficult it could be when the computer doesn’t work how it is supposed to, we will look into this for you.

We would like to know the complete model number of the laptop. To check type msinfo32 in the search bar on the Taskbar and hit Enter. Please share the system model information from it.

I see that NVidia has released a hotfix driver, I suggest you to try installing the hotfix and see if that helps for you.

I suggest you to refer the troubleshooting steps in the article Troubleshoot blue screen errors and see if that helps.

If the issue persists, I would request you to share the minidump file with us so that we can analyze it and help you with the appropriate troubleshooting steps. You can locate mini dump file in location: c:\windows\minidump. Please upload the files in OneDrive and share the OneDrive link.

Please reply with the status of the issue, we will be glad to help you further.

Regards,

Nikhar Khare

Microsoft Community - Moderator
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