Microsoft Store and various apps don't work in Windows 10 version 1903

Anonymous
2019-07-29T01:52:34+00:00

Since old threads tend to get locked, not allowing more replies, let me say to anyone who comes here from a Google search:

It doesn't look like this problem is going to get solved.  It looks like the Windows installation has to be scrapped and a new clean install from scratch has to be done, followed by reinstalling all applications and repeating all settings of all applications etc.

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Here's the original question:

Microsoft Store and around a dozen other applications don't run.  I tried a lot of things including doing an in-place upgrade from Windows 10 1903 to Windows 10 1903 keeping all files and apps.  What it kept was the inability of these applications to run.

Start - Settings - Applications shows around a dozen unnamed applications attributed to Microsoft Corporation.  However, Microsoft Store itself is not one of these.  Microsoft Store is displayed in the list of applications, but doesn't have any size (not 0 bytes, but no size displayed at all), and was updated 2019/06/04.

The command wsreset gives an error message.  The specified device, path, or file cannot be accessed.  There is a possibility that the item can't be accessed because of a permissions problem.  However, I've observed that the Windows folder doesn't contain the subfolder needed by Microsoft Store.  The in-place reinstallation of Windows 10 1903 did not create the necessary subfolders.

sfc /scannnow etc. also do not create the necessary subfolders.

This PC originally ran Windows 7 Pro Japanese and subsequently Windows 10 Pro Japanese.  No other language version has ever been installed on this PC.

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-08-20T08:49:11+00:00

    Good to hear it wasn't Defender. I would turn off Real-Time scanning in Comodo &/or ESET, & let Defender do it. Run the others On-Demand, if anything, & only if they are compatible with Defender (as MalwareBytes is). I don't know whether they are or not.

    Try "Defender, Virus & Threat Protection, Scan Options, Windows Defender Offline Scan" to get a rootkit. That will reboot twice before its done. Do a Full Scan afterwards because that one won't do all files.

    You can set Windows to do a full shutdown every time in Control Panel. Or do one only when desired with "Shift+Shut down".

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  2. Anonymous
    2019-08-20T09:51:27+00:00

    Good to hear it wasn't Defender. I would turn off Real-Time scanning in Comodo &/or ESET, & let Defender do it. Run the others On-Demand, if anything, & only if they are compatible with Defender (as MalwareBytes is). I don't know whether they are or not.

    Try "Defender, Virus & Threat Protection, Scan Options, Windows Defender Offline Scan" to get a rootkit. That will reboot twice before its done. Do a Full Scan afterwards because that one won't do all files.

    You can set Windows to do a full shutdown every time in Control Panel. Or do one only when desired with "Shift+Shut down".

    Dang I didn't know the shift + start..

    I'm just trying to get the ones with personal information and my IP address. I'm sure you can see by the picture.. it's not good. I did have real time off in comodo . Just from what I found it's definitely reporting to a server somewhere. 

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  3. Anonymous
    2019-08-20T14:37:28+00:00

    'BTW, I don't see the terminolgy "Tustworthiness and Problem History" anywhere in my Home Edition. I see only "View Reliability History" at "Control Panel, System & Security, Review Your Computer's Status"'

    I translated from Microsoft's Japanese.

    '(1)  Does your computer maintenance seems to be running well there?

    (2) Are any problems reported there?'

    It reports failures to repair the Store, some Store applications, and Dot Net Framework until 2019-08-13, but after that date it no longer tried to do those repairs.

    '(3) What is at "START, Settings, Update & Security, Troubleshoot"...'

    The Windows Update Troubleshooter is there but it didn't solve anything.  You ask about recommended settings.  Mine is the same as yours, it says to ask me before fixing problems.  I can't say if the Store and Calculator are critical or not though.  Microsoft might say that I'm critical.

    But now that you've pointed me to that page, I will turn on the option to view full diagnostic information, which will take at most 1GB of disk space.  At the top of that screen, I already have the option set to share full diagnostic data, which I guess you have not set because of the way your screenshot is worded.

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  5. Anonymous
    2019-08-21T04:06:35+00:00

    OK, forgot about the Japanese.

    "It reports failures to repair the Store, some Store applications, and Dot Net Framework until 2019-08-13, but after that date it no longer tried to do those repairs."

    MSFT may have enough info & is now working on it/them - but it would be nice if it said so clearly. I'd have to read the following at least twice more to know what's going on with that...

    https://support.microsoft.com/en-us/help/4468236/diagnostics-feedback-and-privacy-in-windows-10-microsoft-privacy

    Diagnostics, feedback, and privacy in Windows 10

    Sounds like it does help to have turned on FULL diagnostic information, more is sent & possibly it personalizes a response. (You are right mine is at BASIC. And I never scrolled that screen down to even see it. To see it w/o having to scroll: Start > Settings > Privacy > Diagnostics & feedback.)

    But it will be a waiting game now. I'm unsure whether a fix will be done just on your circumstance & just for you - or others must have the same problem before they act. (But others certainly do have it.) Maybe both are possible depending on the problem. Apparently none of the Troubleshooters are a fix or one would surely have been suggested by now.

    Good luck, & keep us informed of further developments.

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