Microsoft Store and various apps don't work in Windows 10 version 1903

Anonymous

Since old threads tend to get locked, not allowing more replies, let me say to anyone who comes here from a Google search:

It doesn't look like this problem is going to get solved. It looks like the Windows installation has to be scrapped and a new clean install from scratch has to be done, followed by reinstalling all applications and repeating all settings of all applications etc.

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Here's the original question:

Microsoft Store and around a dozen other applications don't run. I tried a lot of things including doing an in-place upgrade from Windows 10 1903 to Windows 10 1903 keeping all files and apps. What it kept was the inability of these applications to run.

Start - Settings - Applications shows around a dozen unnamed applications attributed to Microsoft Corporation. However, Microsoft Store itself is not one of these. Microsoft Store is displayed in the list of applications, but doesn't have any size (not 0 bytes, but no size displayed at all), and was updated 2019/06/04.

The command wsreset gives an error message. The specified device, path, or file cannot be accessed. There is a possibility that the item can't be accessed because of a permissions problem. However, I've observed that the Windows folder doesn't contain the subfolder needed by Microsoft Store. The in-place reinstallation of Windows 10 1903 did not create the necessary subfolders.

sfc /scannnow etc. also do not create the necessary subfolders.

This PC originally ran Windows 7 Pro Japanese and subsequently Windows 10 Pro Japanese. No other language version has ever been installed on this PC.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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100 answers

Anonymous

2019-08-02T02:22:10+00:00

It's new to me too. There actually were uncommon problems with Build 30, so 175 may be a special dispensation. It didn't work for me to do an upgrade-install (1809>1903) with a USB Installation drive that was Build 30 (I had to use an .ISO) - but a USB with the 175 build did work to do an over-install (1903.30>1903.175). Among whatever other fixes it does, an over-install of 175 will alter the onboard Recovery Environment (the partition to which Shift+Restart will boot).

I hope it's a fix to you. Keep us informed.
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Anonymous

2019-08-02T01:24:03+00:00

Oh, I didn't know Microsoft updated build numbers within a version, in what is supposed to be stable or slow (not fast ring). The Japanese version is SP build 239 now. Burning it to a DVD now.
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Anonymous

2019-08-02T00:02:23+00:00

Well, the language is correct for your computer. So, the over-install you did with it should really have fixed the problems with the MS Store & other various MSFT apps. However, there is a new Service Pack Build of 175. It may make a difference. I would take it at...

https://www.microsoft.com/en-us/software-download/windows10

Download Windows 10 - Currently, this is version 1903, service pack 175

Make new installation media, & try the over-install once more. Run the MediaCreationTool1903.exe to make external media on the computer in question. It should then prefill with correct information - including Language. I think 175 will make a difference. It did take 3 hours for me to do this - but that may have been an anomaly of my own. Usually it is a one hour affair.

Here was my DISM on the new one...

C:\WINDOWS\system32>DISM /Get-WimInfo /WimFile:E:\Sources\Install.esd /Index:6

Deployment Image Servicing and Management tool

Version: 10.0.18362.1

Details for image : E:\Sources\Install.esd

Index : 6

Name : Windows 10 Pro

Description : Windows 10 Pro

Size : 14,506,477,853 bytes

WIM Bootable : No

Architecture : x64

Hal : <undefined>

Version : 10.0.18362

ServicePack Build : 175 <<<<<<<

ServicePack Level : 0

Edition : Professional

Installation : Client

ProductType : WinNT

ProductSuite : Terminal Server

System Root : WINDOWS

Directories : 19798

Files : 90136

Created : 6/11/2019 - 9:37:17 PM

Modified : 7/9/2019 - 10:05:58 PM

Languages :

en-US (Default)

The operation completed successfully.
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Anonymous

2019-08-01T16:05:55+00:00

C:\WINDOWS\system32>DISM /Get-WimInfo /WimFile:R:\Sources\Install.esd /Index:3

展開イメージのサービスと管理ツール

バージョン: 10.0.18362.1

イメージの詳細: R:\Sources\Install.esd

インデックス: 3

名前: Windows 10 Pro

説明: Windows 10 Pro

サイズ: 14,739,759,092 バイト

WIM ブート可能 : いいえ

アーキテクチャ: x64

HAL: <未定義>

バージョン : 10.0.18362

Service Pack のビルド : 30

Service Pack のレベル : 0

エディション : Professional

インストール : Client

製品の種類 : WinNT

製品群 : Terminal Server

システムルート : WINDOWS

ディレクトリ : 19905

ファイル : 91333

作成日時 : 2019/04/01 - 19:12:58

変更日時 : 2019/05/30 - 8:07:45

言語 :

ja-JP (既定)

操作は正常に完了しました。

C:\WINDOWS\system32>

Command completed successfully. It does not indicate any writing to DISM.log so I guess this is all. Version 10.0.18632, Service Pack Build 30, Service Pack Level 0. Language ja-JP (default).
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Anonymous

2019-08-01T16:01:45+00:00

C:\WINDOWS\system32>DISM /Get-WimInfo /WimFile:R:\Sources\Install.esd

展開イメージのサービスと管理ツール

バージョン: 10.0.18362.1

イメージの詳細: R:\Sources\Install.esd

インデックス: 1

名前: Windows 10 Home

説明: Windows 10 Home

サイズ: 14,462,026,089 バイト

インデックス: 2

名前: Windows 10 Education

説明: Windows 10 Education

サイズ: 14,741,892,759 バイト

インデックス: 3

名前: Windows 10 Pro

説明: Windows 10 Pro

サイズ: 14,739,759,092 バイト

操作は正常に完了しました。

C:\WINDOWS\system32>

Command completed successfully. I understand that you need me to investigate index number 3 instead of 6. I'll do that next.
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