Microsoft Store and various apps don't work in Windows 10 version 1903

Anonymous
2019-07-29T01:52:34+00:00

Since old threads tend to get locked, not allowing more replies, let me say to anyone who comes here from a Google search:

It doesn't look like this problem is going to get solved.  It looks like the Windows installation has to be scrapped and a new clean install from scratch has to be done, followed by reinstalling all applications and repeating all settings of all applications etc.

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Here's the original question:

Microsoft Store and around a dozen other applications don't run.  I tried a lot of things including doing an in-place upgrade from Windows 10 1903 to Windows 10 1903 keeping all files and apps.  What it kept was the inability of these applications to run.

Start - Settings - Applications shows around a dozen unnamed applications attributed to Microsoft Corporation.  However, Microsoft Store itself is not one of these.  Microsoft Store is displayed in the list of applications, but doesn't have any size (not 0 bytes, but no size displayed at all), and was updated 2019/06/04.

The command wsreset gives an error message.  The specified device, path, or file cannot be accessed.  There is a possibility that the item can't be accessed because of a permissions problem.  However, I've observed that the Windows folder doesn't contain the subfolder needed by Microsoft Store.  The in-place reinstallation of Windows 10 1903 did not create the necessary subfolders.

sfc /scannnow etc. also do not create the necessary subfolders.

This PC originally ran Windows 7 Pro Japanese and subsequently Windows 10 Pro Japanese.  No other language version has ever been installed on this PC.

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-07-30T16:28:18+00:00

    Here's my reply to PCR.

    "Well, what language is on the Installation media you used for the over-install...?..."

    As stated in the original posting, Japanese.  This PC never had any other language version installed on it.

    "(1) Insert the USB media (or mount the .iso) & note its letter."

    The DVD drive has letter R.  (I usually change it from D, and upgrade-in-place remembers that I assigned letter R.)

    "DISM  /Get-WimInfo  /WimFile:E:\Sources\Install.esd  /Index:6"

    DISM  /Get-WimInfo  /WimFile:R:\Sources\Install.esd  /Index:6

    R:\Sources\Install.esd doesn't exist.  The error message is:

    エラー: 87

    コマンドの処理中にエラーが発生しました。

    コマンド ライン引数が有効であることを確認してください。詳細については、ログ ファイルを確認してください。

    DISM ログ ファイルは C:\WINDOWS\Logs\DISM\dism.log にあります

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  2. Anonymous
    2019-07-30T16:27:16+00:00

    Yesterday when this forum stopped letting me post replies, it allowed me to edit previous replies.  However, no one replied to my edits.  Let's see if this forum will let me post today.

    "I didn't ask for cbs log. Did you try running SFC 3 separate times to see if it will repair the files? What specific verbatim errors do you get?"

    You're in luck because this forum won't let me post the rest of cbs.log.

    システム スキャンの検証フェーズを開始しています。

    検証 100% が完了しました。

    Windows リソース保護により、破損したファイルが見つかりましたが、それらは正常に修復されました。

    オンライン修復の場合、詳細は次の場所にある CBS ログ ファイルに含まれています

    windir\ Logs\CBS\CBS.log (たとえば C:\Windows\Logs\CBS\CBS.log)。オフライン修復の場合、

    詳細は /OFFLOGFILE フラグによって指定したログ ファイルに含まれています。

    C:\WINDOWS\system32>

    Verification completed 100%.  Damaged files were found in Windows resource protection but they were properly repaired.  If an online repair was performed, details are in cbs.log.

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  3. Anonymous
    2019-07-29T23:12:38+00:00

    I didn't ask for cbs log. Did you try running SFC 3 separate times to see if it will repair the files? What specific verbatim errors do you get?

    If it won't run or fix the files then move to the Repair Upgrade. Takes about an hour (unless your install is heavily corrupted), saves your files and apps in place while reinstalling Windows to the latest version by the most stable method, fixes most problems.

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