Microsoft Store and various apps don't work in Windows 10 version 1903

Anonymous
2019-07-29T01:52:34+00:00

Since old threads tend to get locked, not allowing more replies, let me say to anyone who comes here from a Google search:

It doesn't look like this problem is going to get solved.  It looks like the Windows installation has to be scrapped and a new clean install from scratch has to be done, followed by reinstalling all applications and repeating all settings of all applications etc.

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Here's the original question:

Microsoft Store and around a dozen other applications don't run.  I tried a lot of things including doing an in-place upgrade from Windows 10 1903 to Windows 10 1903 keeping all files and apps.  What it kept was the inability of these applications to run.

Start - Settings - Applications shows around a dozen unnamed applications attributed to Microsoft Corporation.  However, Microsoft Store itself is not one of these.  Microsoft Store is displayed in the list of applications, but doesn't have any size (not 0 bytes, but no size displayed at all), and was updated 2019/06/04.

The command wsreset gives an error message.  The specified device, path, or file cannot be accessed.  There is a possibility that the item can't be accessed because of a permissions problem.  However, I've observed that the Windows folder doesn't contain the subfolder needed by Microsoft Store.  The in-place reinstallation of Windows 10 1903 did not create the necessary subfolders.

sfc /scannnow etc. also do not create the necessary subfolders.

This PC originally ran Windows 7 Pro Japanese and subsequently Windows 10 Pro Japanese.  No other language version has ever been installed on this PC.

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-08-17T15:35:45+00:00

    "(1) You found a work-around? To do non-trivial edits first? Good going, then."

    I can't figure out what you mean.  If I do any non-trivial edits, PDFill deletes the .pfl file instead of overwriting, and it can't write the new .pdf.  PDFill still works on a different PC which also runs Windows 10 1903 with the latest updates, so the workaround is to use the other PC.

    "(2) I like the virtues I itemized earlier on Windows Defender. I would leave it as the Real-Time scanner."

    I did.  When Malware Bytes was installed and running, it did not interfere with Windows Defender.  On other PCs also, Malware Bytes does not interfere with Windows Defender.

    You say that EICAR experiments prove that Windows Defender works well.  In fact EICAR experiments prove that Windows Defender catches EICAR but do not prove that Windows Defender catches WannaCry.  But this is irrelevant because I never disabled Windows Defender anyway, and it catches what it catches.  It certainly does not explain why the Store, Calculator, and maybe other Store apps, and now the non-Store app PDFill, stopped working.  By the way I read that Notepad is going to be changed into a Store app, sigh.

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    Meanwhile, Windows Update has not tried to update the Store and some Store apps since 2019-08-11.  They still don't work though.

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  2. Anonymous
    2019-08-17T00:43:09+00:00

    (1) You found a work-around? To do non-trivial edits first? Good going, then.

    (2) I like the virtues I itemized earlier on Windows Defender. I would leave it as the Real-Time scanner. Maybe install Malwarebytes - but do not activate its Real-Time scanning. Just run it occasionally On-Demand. And send them a check after you've done it twelve times. IIRC, it found a bunch of PUPs first time I ran it, but nothing ever after. I uninstalled it after my 11th run. Defender catches/blocks all 3 items here...

    http://rexswain.com/eicar.html

    EICAR Test Virus

    That's in Edge. In "Defender, Virus & Threat Protection, Protection History" I see (for the 2 .zip's that weren't blocked)...

    Click "learn more" to see it really is a test. This site opens in Edge...

    https://www.microsoft.com/en-us/wdsi/threats/malware-encyclopedia-description?name=Virus%3aDOS%2fEICAR_Test_File&threatid=2147519003

    Virus:DOS/EICAR_Test_File

    But why does it say "remediation  incomplete"? Well, later it says "might not". Anyway, the Downloads folder has no EICAR file at all in it - so, I guess it is completely gone. A Defender quick scan finds nothing. At first, under "Actions", there were choices to remove, quarantine, & allow on device. I chose "remove" - & now the only choice left is "allow" - why is it left? I'm thinking, if I click "allow", it will put that file into the exclusions folder.

    So - that proves Windows Defender works well. But how do I get those items out of Protection History now? I don't like extraneous items to be lying around.

    Edit: Now I've run a full Defender scan, & it found EICAR junk in two folders that belong to Edge, which look like TIFs (Temporary Internet Files) & a temporary download folder....

    I chose "remove", & they were deleted. (I checked before & after.) I guess those were harmless anyway (even in case they were real). Here is what the above looks like afterward...

    Here is what TempState looked like before the remove...

    I still think Defender is fine - but a tad sloppy. How do I get rid of this extraneous matter in Protection History? A reboot didn't do it. And why do those other two still say "remediation incomplete"?

    Edit 8/19: I deleted the Microsoft-Windows-Windows Defender log in Event Viewer in an attempt to get rid of that Protection History, but the history did not go. There were two event ID 1117 that said a quarantine failed because the virus file could not be found. I don't recall asking for a quarantine, but I guess that explains the "remediation incomplete" on those two.

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  3. Anonymous
    2019-08-16T12:52:32+00:00

    It is weird that PDFill is able to do all of the editing operations that I do, but when it comes time to save the project file (.pfl) or pdf file then its success or failure depends on whether I had done any non-trivial edits before that.

    Many years ago I read that Exel does a silly thing when overwriting a spreadsheet, first deleting the old file and then writing the new one (which might fail, leaving the file deleted) because of the way Windows used to operate many years ago.  It would not surprise me if PDFill copied that behaviour, which might have made sense many years ago, though I wouldn't do things that way in any program I write.

    Maybe I should reinstall Malware Bytes on the messed up PC  ^_^

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  4. Anonymous
    2019-08-16T01:22:09+00:00

    You did everything right trying to fix PDFill. I can think of little more, except to see whether it can be updated. Does the other PC have the same version? There is something in the write-up...

    https://support.microsoft.com/en-us/help/4512508

    August 13, 2019—KB4512508 (OS Build 18362.295)

    "

    After installing this update, applications that were made using Visual Basic 6 (VB6), macros using Visual Basic for Applications (VBA), and scripts or apps using Visual Basic Scripting Edition (VBScript) may stop responding and<br> you may receive an "invalid procedure call error." Microsoft is presently investigating this issue and will provide an update when available.

    "

    But you don't report getting that error message. And, anyway, why would it apply to one computer with the app & not the other?

    I guess, go ahead & uninstall the update. It will return - maybe better.

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  5. Anonymous
    2019-08-16T00:23:52+00:00

    Yesterday's quality update made things worse.  All the non-Store applications that I have were working until yesterday, but one broke.

    2 days ago I used PDFill normally.  Today PDFill is usually deleting the .pfl file that it's supposed to overwrite, and failing to create a file for the edited .pdf file.  I experimented doing a very simple edit and not adding pages, and PDFill still worked, but it now fails when used for a normal amount of editing.

    I tried repairing PDFill, and then uninstalling and reinstalling, but it's still the same.

    I'm half-inclined to uninstall yesterday's quality update.

    Though on my other PC where Store still works, PDFill still works too, even after yesterday's quality update.

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