Instructions & support for de-installing Windows 10 and re-installing it

Anonymous
2019-06-16T00:18:25+00:00

Hello,

After lots of good help from several people, we've decided that my Windows 10 is corrupted, and it's causing the following issue:

     - Entering keyboard data into a 3rd party app.  (and even into Microsoft Word sometimes) causes the 1st two characters to be NOT typed into the App.

       and need to be re-typed.

All attempts to fix this have failed.       I have made nightly backups made of all my personal data.

Can someone in the Community send me the precise set of steps I need to follow, to successfully de-install and re-install the O/S ?

And could that same person help me during the process, with any questions or problems I encounter ?

Thank you,

Gary

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2019-06-19T13:53:51+00:00

    David,

    As shown in earlier messages,  this PC was purchased in August 2014, with Windows 7 installed. 

    It came with Microsoft Office Home & Business 2013   Please help me to get these Apps. installed.

    Gary

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  2. DaveM121 936.1K Reputation points Independent Advisor
    2019-06-19T14:35:34+00:00

    Hi Gary

    Do you have a Product Key for Office that you can use to re-install Office?

    If not, go to http://www.office.com and if you're not already signed in, select Sign in

    Under Subscriptions and Licences, do you see your Office 2013 licence listed there?

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  3. Anonymous
    2019-06-19T14:59:38+00:00

    I have no product key. 

    Logged into office.com.   Do NOT see "Subscriptions and Licenses" anywhere.  Please advise....

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  4. Anonymous
    2019-06-19T15:34:53+00:00

    David,

    A miracle.....I found the Product Key.

    FNWBD-WVDYF-C479D-67BNY-K73TP for Microsoft Office H&B 2013 (its official name)

    What do I do next ?

    Gary

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  5. DaveM121 936.1K Reputation points Independent Advisor
    2019-06-19T15:39:14+00:00

    Hi Gary

    Under your last post, click the 3 dots and choose 'Edit'

    Please remove that product key form your post, you don't want others seeing that, this is a public forum . . .

    Log into https://account.microsoft.com/services/

    Under 'Have an Office Product' click 'Enter Product Key'

    From there you can install Office . .

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