Instructions & support for de-installing Windows 10 and re-installing it

Hi Gary

What version of Microsoft Office did you previously have installed on your system?

Hello DavidM121,

Success with the Re-Install.

But NO OFFICE HOME EDITION.     What do I do to get it ?

And looks like I'll be busy re-installing all my Ham Radio apps.    That's a non-trivial task.     Then I can operate the Apps. to see if those bizarre issues have been resolved.

I'll also need to download Adobe Acrobat, WinDirStat, and other apps.

Your quick and clear instructions have been excellent, for a good Re-Install.  

Please stay close to me, during these next steps.   We may hit some speed bumps....

I can see the Finish Line, but we've still got miles to go before we declare victory.

Gary

Hi Gary, sorry, I was offline

Yes, I would agree your System is corrupted . . .

You should only delete the 3 partitions on Drive 0

Then, when you have only 1 'Unallocated Space' on Drive 0, select that and click 'Next' to install Windows 10

Yes, you should choose Windows 10 Home . . .

David,

Got very deep into the process this time, and have some questions.

#1)  On the original version of the O/S, I purchased this PC with Windows 7 Home Premium edition.

        So do I select "Windows 10 Home" now ?

#2)  The Installation process asks me:  Where do I want to install Windows 10 ?

       And then from the following list......

     - Drive 0  Partition 1  System Reserved

     - Drive 0  Partition 2

     - Drive 0  Partition 3

     - Drive 1  Partition1  DBR_Boot

     - Drive 1 Partition 2  Backup-2TB

     - Drive 1 Partition 3  DBR_Boot

     .........I'm asked what do I delete from those choices ?

Your instruction says:   FOR EACH PARTITION, SELECT DELETE.

PLEASE CONFIRM THAT YOU WANT ME TO DELETE ALL SIX PARTITIONS ABOVE.....OR A SUB-SET ?

That 2TB drive is where all my files are backed up.   I don't want to delete it, cuz then I'll lose everything....

Please send me the specific next steps .....Thanks !

Let's recall my original problems:

**(A)**My Windows 10 O/S appears to have gremlins in it, that are causing an unacceptable App. issue.  When I enter keyboard data into my App's. data entry windows.....(something) makes the first 2 characters NOT get entered....only characters #3 and beyond are entered and appear in the App's data field.

Corrective action is to delete the entered data, and do data entry again.   Then, ALL characters are entered.   Bizarre.

This process has been occurring every day for many months.

(B) Upon returning to the PC after a few hours, and entering data......the App. NEVER works.  TASK MANAGER  shows "App. Not Responding".   Then, waiting for approx. 2 minutes......the App. is "released";  it starts to use CPU cycles, and I can do data entry again....This process has been occurring every day for many months.

MalwareBytes' senior tech. support guys have spent many hours creating and reviewing custom logs, and they are confident that their malware is NOT involved in these strange things above....

They feel, as do experts in the Community, that my Windows 10 O/S is "corrupted."

Do you agree ?    Are we doing the right stuff to fix these bizarre issues ?

Gary

Hi Gary

It will not be USB Floppy what needs to be top of the list'

It will be either USB Storage or USB HDD that should be moved to top of the boot order list . . .

No, do not disconnect your hard drive, you need that connected in order to install Windows . ..