Instructions & support for de-installing Windows 10 and re-installing it

Anonymous
2019-06-16T00:18:25+00:00

Hello,

After lots of good help from several people, we've decided that my Windows 10 is corrupted, and it's causing the following issue:

     - Entering keyboard data into a 3rd party app.  (and even into Microsoft Word sometimes) causes the 1st two characters to be NOT typed into the App.

       and need to be re-typed.

All attempts to fix this have failed.       I have made nightly backups made of all my personal data.

Can someone in the Community send me the precise set of steps I need to follow, to successfully de-install and re-install the O/S ?

And could that same person help me during the process, with any questions or problems I encounter ?

Thank you,

Gary

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2019-06-19T20:44:53+00:00

    Hello DavidM121,

    Finally found Office's sub-components.  

    So I now have Excel, Outlook, and Word as icons on my Task Bar.      Excellent.

    I've installed the Western Digital EHD software for backups.

    Plus I imported my Bookmarks to Firefox.

    Next step is to install the  Ham radio apps., and eventually will be ready to repeat the tests, to see if our Re-Install fixed those bizarre symptoms.

    And import my Contacts to Outlook

    Stick with me, please.      Your support has been world-class.   Thank you.

    Gary

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  2. DaveM121 936.1K Reputation points Independent Advisor
    2019-06-19T17:16:54+00:00

    Hi Gary

    On the Start Menu, is an alphabetical list of installed applications

    Scroll down that list to M

    Do you see a Microsoft Office folder

    If so, open that and your should see Word, Excel . . etc.)

    You can drag each one of those onto your Desktop to create a Desktop shortcut

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  3. Anonymous
    2019-06-19T17:03:21+00:00

    David,

    I successfully used the Product Key and installed the Office suite.

    But....no icon was installed that is associated with opening the Office apps.      All I see is an Office icon that is associated with the download of the Set-up software.     I followed their advice, and stored that file on my Desktop. 

    I don't see any icon to open Office, or to open Word, or open Excel, or open Outlook.

    What are the next steps ?

    Gary

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  4. DaveM121 936.1K Reputation points Independent Advisor
    2019-06-19T15:39:14+00:00

    Hi Gary

    Under your last post, click the 3 dots and choose 'Edit'

    Please remove that product key form your post, you don't want others seeing that, this is a public forum . . .

    Log into https://account.microsoft.com/services/

    Under 'Have an Office Product' click 'Enter Product Key'

    From there you can install Office . .

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  5. Anonymous
    2019-06-19T15:34:53+00:00

    David,

    A miracle.....I found the Product Key.

    FNWBD-WVDYF-C479D-67BNY-K73TP for Microsoft Office H&B 2013 (its official name)

    What do I do next ?

    Gary

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