Instructions & support for de-installing Windows 10 and re-installing it

Hi DaveM121,

I'm in the horns of a dilemma.   Need your help.

HISTORY

The Windows 10 Re-install we did resulted in my Ham Radio apps. operating very fast, doing Look-ups instantaneously.

And at that point, my PC had been totally re-populated with everything I had before.....EXCEPT MalwareBytes.

With support from their tech., I downloaded and installed MalwareBytes, and did the Look-up performance test.

The response time was awful.  Even after optimizing a range of parameters, in their software - the fastest we could get the Ham Radio Look-ups to be was 3 seconds......which is far from instantaneous.

NON-EXPERT ANALYSIS

Is is possible that, during my download and installing MalwareBytes and during the testing.....that there was a Windows Update ?

If so - maybe that caused the poor performance ?

Or - MalwareBytes' software must be modifying some key instructions somewhere.....that when it's installed causes this big slowdown on performance......?

NEXT STEPS

If I take the plunge and do another complete Windows 10 Reinstall......what is your confidence level that I'll get back to the "instantaneous" response ?           (I WILL NOT RE-INSTALL MALWAREBYTES).

If your confidence level is high or very high - I'll do the Re-install.

Without your expressed high confidence - I'll keep the PC how it is right now.

Gary

If readers of this message have some  experience on this topic, please reply.   Thanks.

Hello again DaveM121,

Need your guidance and wisdom once again.  Here's the current situation.

YOU'LL RECALL:

After my PC was restored, with a clean Re-Installed Windows 10, a re-install of the Office Apps, my browsers, and download of the Ham Radio apps.  (DXlab Suite) was done.

Performance testing showed excellent results, with Look-ups taking < 1 second, "almost instantaneous."   (They had taken >6 seconds before Re-install).

NEW INSTALL & TESTING

With that blazing speed, I did the last critical step, and downloaded MalwareBytes.  It was widely thought that their anti-Malware tools were interfering with DXkeeper's Look-up.  With great support from MalwareBytes' Tech. Support, I did Look-up testing, and the results were very disappointing.

What had been "nearly instantaneous" Look-ups were now slowed down, to 2-->3 seconds.

MalwareBytes sent me instructions to reset or set several different "internal" parameters in their Settings pages.  And they even had me install their Beta version.   None of these made any difference in the Look-up response time.   

Instantaneous Look-ups have been slowed down to 3-second Look-ups. .    Unacceptable.

COMPLETE (..?..) REMOVAL OF MALWAREBYTES

MalwareBytes had me download and use a special tool, and I thought I did a total clean-up & removal of the software from my PC.  I then re-tested performance, after doing a Re-Start.  

Performance has NOT returned to its "NON-MalwareBytes" performance.    A Look-up was still taking >2 or 3 seconds. 

This is telling me that there still ARE some MalwareBytes data elements and software in my PC that are interfering with the Look-ups.

Do you agree ?

Do you have tools to search for and wipe clean anything associated with MalwareBytes ?  I've described this situation to MalwareBytes and waiting for their response.  

Warm regards,

Gary

Hi Gary

I am sorry, we are not allowed to do that, but have no fear, If you post to MS Community in the future, I will find your post, I will mark your profile and keep an eye on any new threads you create in the future . . .

And a great weekend to you also!

David,

How do I find you and connect with you in any future Community issues I have ?  

Is there a way I can direct my initial question to you ?

If not, what are the Windows segments (whatever the term is) you're  "associated with" so you'll see my Community question ?

Have a great weekend,

Gary

Hi Gary

Sorry, I was offline for a while there . . .

I am really happy this all worked out for you, it was a pleasure to work with you!