update 1903 sound problem

Anonymous
2019-03-23T14:32:25+00:00

I have just updated to 1903, and have lost all sound. I have a Creative Audigy2 ZS Pro, yes, I know it's old, but it was working perfectly on build 1809.

After this 1903 update, no sound, so I went back to 1809, and hey presto, I got my sound back. I then tried the very latest 1903 build, but lost the sound again. Have MS got an answer? I will have to go back to 1809 if I want to hear anything, but can wait a day or so if anyone at MS can give me a solution.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

130 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-04-10T22:05:37+00:00

    @Skipping_Bullett

    That's not the problem here. 

    I still have the original installation files and have run them but it doesn't help.

    There is something in 1909 that stops it from working.  It's not a case of the update having removed something.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-04-11T00:25:03+00:00

    so this is the solution..tx

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-04-11T00:35:51+00:00

    so this is the solution..tx

    I tried that but it didn't work for me.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-04-11T16:05:23+00:00

    Audigy 2 Platinum with the Breakout Box

    Win 10 Pro x64 ver1909 OSbuild18363.752

    Intel i7 on Asus Z87-K

    Hi:  I have solved the problem and the Audigy is functioning normally again.  Before you read on, this is a specific solution created by an issue with the Creative Game Port.  Look in device manager and if you have a category called "Other devices" containing a sub-category called "PCI Input Device" having a yellow alert symbol then this solution may apply.  Best practice to capture the steps you take.

    Goto: Device Manager -> Other devices -> PCI Input Device

    Present: the properties dialogue with a right click on "PCI Input Device".

    The Events tab page will probably have an error:

    Device ... was not migrated due to partial or ambiguous match.

    On the Driver tab:

    Select: Update the driver for this device.

    Select: Browse for drivers on your computer.  (Not the search for best drivers).

    Select: Search for drivers in this location:

         Browse to the directory containing Daniel K’s Support Pack having the file "wdma_emu.inf".

    On the General tab the Device Status should say: "This device is working properly".

    **Dismiss:**the properties dialogue "PCI Input Device" and return to Device Manager.

    At this point, Device Manager will refresh automatically causing:

      1.  "Other Devices" category will disappear (unless you have more devices).

      2.  In the category "Sound, video and game controllers" a selection for "Creative Game Port" will appear.

    Additional Tricks:

      1.  Run the Troubleshoot function in Settings -> System -> Sound

      2.  Restart the service "Windows Audio Endpoint Builder".

      3.  Save your notes then shutdown and cold start your machine.

      4.  Keep your eyes open and LOL. ****

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more