update 1903 sound problem

Anonymous
2019-03-23T14:32:25+00:00

I have just updated to 1903, and have lost all sound. I have a Creative Audigy2 ZS Pro, yes, I know it's old, but it was working perfectly on build 1809.

After this 1903 update, no sound, so I went back to 1809, and hey presto, I got my sound back. I then tried the very latest 1903 build, but lost the sound again. Have MS got an answer? I will have to go back to 1809 if I want to hear anything, but can wait a day or so if anyone at MS can give me a solution.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

130 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2019-06-14T01:31:00+00:00

    Try reloading the software from the Card manufacturer.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2019-06-14T02:42:23+00:00

    I have the same problem with Reaktek sound card.  Working ok before upgrade to 1903

    Renwick

    Amazing how Microsoft would push an update that is broken. I spent 2 days with 2nd tier support. They blamed it on MSI stating they have not updated their drivers. I have a MSI gaming motherboard. When I plugged the audio jack to the onboard sound my speakers were working. When I plugged it to my Creative Lab sound card I got no sound. My sound card is Soundblaster X-Fi Extreme Music. Old card but works like a charm for gaming, music, videos etc. Why would I buy a new one when this one works great!!!  It is not a MSI driver issue. It is a Microsoft issue. I had to format my HD because version 1903 would not revert back to my previous version.  I formatted my HD and reinstalled windows back to 1809 and I  have no sound issue. The last tech guy admitted it's a Microsoft problem.  I urge others not to install 1903 if you have a Realtek or Creative Lab sound card. Microsoft has issues which they need to address and fix.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2019-06-14T02:51:31+00:00

    I'm having the same issue with 1903 and Realtek (on bluetooth device) I had to revert. Are they aware of this issue? My greatest fear is this will go unnoticed and unfixed. Did you find a way to fix the problem Renwick or were you also forced to revert? Sound completely broken is unacceptable. 

    I just posted to Renwick. I couldn't revert back to 1809 because 1903 took over my computer and would not revert back. Formatted HD. Back on verison 1809.  Miscrosoft 2nd tier tech acknowledged Microsoft is still having issues.  Do not install version 1903 if you have Realtek or Creative Lab sound card. Microsoft has big issues which they need to address and fix.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-06-15T23:59:02+00:00

    Same issue Dell G7 laptop - Realtek drivers.  No audio after 1903.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2019-06-16T03:09:42+00:00

    I got Microsoft to admit theres a problem with the drivers and 1903. The representative said that hopefully either the manufacturers will push updated drivers or Microsoft will come up with a hot fix soon. Other than that I was given a 10 day option to roll back, which will render my Game Pass app unusable. :/

    Was this answer helpful?

    0 comments