update 1903 sound problem

Anonymous
2019-03-23T14:32:25+00:00

I have just updated to 1903, and have lost all sound. I have a Creative Audigy2 ZS Pro, yes, I know it's old, but it was working perfectly on build 1809.

After this 1903 update, no sound, so I went back to 1809, and hey presto, I got my sound back. I then tried the very latest 1903 build, but lost the sound again. Have MS got an answer? I will have to go back to 1809 if I want to hear anything, but can wait a day or so if anyone at MS can give me a solution.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-03-23T16:50:24+00:00

    Now I am stuffed - just tried to go back to the earlier build, but told it cannot be done! I am stuck with no sound. Microsoft strikes again, maybe I will have better lick with Linux?

    I only updated yesterday, and the windows.old folder is still there 37.1GB in size.

    I have just one restore point since update, I will try that and then try going back to the earlier build, failing all else, my system will get a thorough clear out and a fresh install! No sleep this weekend.

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  2. Martmcd 19,990 Reputation points Independent Advisor
    2019-03-23T16:23:01+00:00

    you could try the latest drivers from the creative website and the audio troubleshooter before rolling back to 1809

    settings -> update & security -> troubleshoot playing audio

    looking through the feedback, it seems nobody else has mentioned that card, but then most don't mention the sound card they are using, although I believe it is reported in the telemetry.

    I have been unable to confirm that the problem affects other creative cards but it is possible.

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  3. Anonymous
    2019-03-23T15:02:21+00:00

    Yes, I have the insider build, not the public release, sorry, should have better explained that!

    I have the Creative Audigy2 ZS Professional Plus sound card and external box, not a X-Fi card, but I can guess the problem is linked to the drivers. 

    I can see the sound bar going up and down in time with the music, just nothing coming out.

    Time to roll back to 1809 then!

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  4. Martmcd 19,990 Reputation points Independent Advisor
    2019-03-23T14:49:07+00:00

    quote was from Dona in the feedback hub insider release announcement

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  5. Martmcd 19,990 Reputation points Independent Advisor
    2019-03-23T14:43:01+00:00

    Hi JBMouse

    you haven't mentioned which sound card you have, however, there is a known issue in the latest insider build (1903 has not been released yet).

    "Creative X-Fi sound cards are not functioning properly. We are partnering with Creative to resolve this issue".

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