Microsoft Store Error Code: 0x80131500

Anonymous
2019-02-06T05:46:07+00:00

When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

I've tried wsreset.exe- no success

I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

I've tried to reset my region, language, and speech - no success

I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

Ideas?

Windows for home | Windows 10 | Microsoft Store

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Anonymous
2019-04-18T17:51:49+00:00

Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:

Possible Fix:

Search for "Internet Options"

Open the App

Select the "Advanced" Tab

Scroll to the Bottom of the List where you can see "Use SSL/TLS"

UN-Select SSL 3.0 and TLS 1.0 and 1.1

SELECT TLS 1.2 and (If Available) TLS 1.3

Click "Apply"

Click "OK"

Reboot Computer

YMMV

Good Luck!

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SD - IA 179K Reputation points Independent Advisor
2019-02-06T06:13:52+00:00

Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Please try the connection related troubleshooting steps here:

https://www.yourwindowsguide.com/2018/08/resolv...

Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.

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  1. Anonymous
    2020-06-17T16:17:08+00:00

    When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

    I've tried wsreset.exe- no success

    I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

    I've tried to reset my region, language, and speech - no success

    I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

    Ideas?

    I have tried at least 1000 different things to try to fix this problem with MS Store Access and Error Code 0x80131500 with no success.  Also had issues with a Network Drive access asking for User Name and Password, and that is how I found the answer.  Windows 10 Pro using a Netgear Router with five machines.  Only one PC had this problem, all were updated to all the fixes as of 6/17/2020.  You will likely find that this is caused by a related Windows Network Service being Disabled or turned to Manual.

    You can try these things which are mentioned in **WD Website:  Share Access Failure - You might not have permissions to use this network...**313

    Here are the directions:

    Type in:  Win+R (Windows Key with letter R)

    Type in:  Services.msc

    Maximize Screen

    Be sure to "Apply" changes and then "OK" them

    Restart your machine when done.

    (My theory is my machine was altered by a program with a "turbo" setting that shut down most all Network Services or a Network Drive Software altering the settings)

    Ensure the following Windows Services are running and set toAutomatic.

    Please follow the steps outlined below this list for instructions on how to make changes if needed.

    ·        Computer Browser

    ·        DHCP Client

    ·        DNS Client

    ·        Network Location Awareness

    ·        Function Discovery Resource Publication

    ·        Plug and Play

    ·        SSDP Discovery

    ·        Storage Server

    ·        Server

    ·        UPnP Device Host

    ·        TCP/IP NetBIOS Helper

    ·        Workstation

    Let me know if this works for you.

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  2. Anonymous
    2020-06-17T16:23:43+00:00

    Oops:

    Disregard Computer Browser

    Correction:  Storage Service is the right selection.  There is no Storage Server in the list.

    You should have all these Services set to Automatic.

    You might need to go into the Registry (Regedit) and find the right line to change, not recommended unless you know what your are doing.  I had to do this with DNS Client.

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  3. Anonymous
    2020-06-19T09:59:20+00:00

    Hi everyone, hope this helps;

    I tried EVERYTHING to solve this problem, and after all it was a simple solution.

    If you have a wi-fi manager program, like Killer app of something similar, try check the so called "priorities engine". I found out that the Windows Store app was blocked by the Killer program.

    Now it's working fine.

    Cheers :D

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