Microsoft Store Error Code: 0x80131500

Anonymous
2019-02-06T05:46:07+00:00

When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

I've tried wsreset.exe- no success

I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

I've tried to reset my region, language, and speech - no success

I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

Ideas?

Windows for home | Windows 10 | Microsoft Store

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Anonymous
2019-04-18T17:51:49+00:00

Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:

Possible Fix:

Search for "Internet Options"

Open the App

Select the "Advanced" Tab

Scroll to the Bottom of the List where you can see "Use SSL/TLS"

UN-Select SSL 3.0 and TLS 1.0 and 1.1

SELECT TLS 1.2 and (If Available) TLS 1.3

Click "Apply"

Click "OK"

Reboot Computer

YMMV

Good Luck!

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SD - IA 179K Reputation points Independent Advisor
2019-02-06T06:13:52+00:00

Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Please try the connection related troubleshooting steps here:

https://www.yourwindowsguide.com/2018/08/resolv...

Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.

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  1. Anonymous
    2020-06-01T16:55:26+00:00

    I tried all your steps, didn't work , then use another solution

    Go to your control panel

    Step 1. Control Panel

    Step 2. Network and Internet

    Step 3. Internet Option

    Step 4. Advanced

    Check the USE TLS1.2 and check to use TLS 1.3

    It did not. I found out that tls 1.3 is experimental. So  ia m still facing an elementary problem. I CAN NOT OPEN MICROSOFT STORE!!!!!!!!!!!!

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  2. Anonymous
    2020-06-01T17:10:16+00:00

    I tried all your steps, didn't work , then use another solution

    Go to your control panel

    Step 1. Control Panel

    Step 2. Network and Internet

    Step 3. Internet Option

    Step 4. Advanced

    Check the USE TLS1.2 and check to use TLS 1.3

    It did not. I found out that tls 1.3 is experimental. So  ia m still facing an elementary problem. I CAN NOT OPEN MICROSOFT STORE!!!!!!!!!!!!

    Can you try checking USE SSL 3.0, USE TLS 1.0, USE TLS 1.1, USE TLS 1.2, and USE TLS 1.3? Also it says TLS 1.3 is expeimental but its really not at this point.

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  3. Anonymous
    2020-06-02T03:51:31+00:00

    This can occur if you are using a third party DNS service like Acrylic or perhaps Simple DNScrypt Proxy; seems windows store is tied at the hip with windows DNS service, DNSCache... you might have to enable DNSCache, and reboot, and set your dns settings appropriately. Anyway, this was going on for ages, and its working for me now. I will re-enable my third party DNS service later and see if the problem persists or if its just the initial connection that is broken.

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