Microsoft Store Error Code: 0x80131500

Anonymous
2019-02-06T05:46:07+00:00

When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

I've tried wsreset.exe- no success

I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

I've tried to reset my region, language, and speech - no success

I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

Ideas?

Windows for home | Windows 10 | Microsoft Store

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Anonymous
2019-04-18T17:51:49+00:00

Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:

Possible Fix:

Search for "Internet Options"

Open the App

Select the "Advanced" Tab

Scroll to the Bottom of the List where you can see "Use SSL/TLS"

UN-Select SSL 3.0 and TLS 1.0 and 1.1

SELECT TLS 1.2 and (If Available) TLS 1.3

Click "Apply"

Click "OK"

Reboot Computer

YMMV

Good Luck!

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SD - IA 179K Reputation points Independent Advisor
2019-02-06T06:13:52+00:00

Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Please try the connection related troubleshooting steps here:

https://www.yourwindowsguide.com/2018/08/resolv...

Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.

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  1. Anonymous
    2020-05-31T01:03:45+00:00

    I do not know who suggested this fix, but it worked.

    "Internet Options"

    Select "Advanced" Tab

    Scroll to the Bottom of the List where you can see "Use SSL/TLS"

    Clear the Tick Marks in SSl 2.0, SSL 3.0 and TLS 1.0

    Make Tick Marks in TLS 1.1 and 1.2 If your version of Windows supports it, place a tic mark in TLS 1.3 also.

    Click "Apply"

    Reboot and Test

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  2. Anonymous
    2020-05-31T12:54:59+00:00

    YES, now it works! i tried all the above and restarted my laptop 15 times! non of them works. But yours is simple and straight forward!

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  3. Anonymous
    2020-06-01T02:15:23+00:00

    Hmmm......

      Just guessing on my part, but some folks have reported that certain Windows 10 versions (1809 in particular) need IPv6 to be enabled on their PC's. Of course, your ISP would have to support IPv6 also, but you might try that. I find that if my ISP will occasionally assign an IP address to my router that does not support IPv6.

    Cheers,

      Good Luck

    Thanks for the tip.

    I already had IPv6 enabled. So I messed around enabling/disabling both 4 and 6. Didn't resolve my issue.

    Thanks though for the support!

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