Microsoft Store Error Code: 0x80131500

Anonymous
2019-02-06T05:46:07+00:00

When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

I've tried wsreset.exe- no success

I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

I've tried to reset my region, language, and speech - no success

I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

Ideas?

Windows for home | Windows 10 | Microsoft Store

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Anonymous
2019-04-18T17:51:49+00:00

Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:

Possible Fix:

Search for "Internet Options"

Open the App

Select the "Advanced" Tab

Scroll to the Bottom of the List where you can see "Use SSL/TLS"

UN-Select SSL 3.0 and TLS 1.0 and 1.1

SELECT TLS 1.2 and (If Available) TLS 1.3

Click "Apply"

Click "OK"

Reboot Computer

YMMV

Good Luck!

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SD - IA 178.9K Reputation points Independent Advisor
2019-02-06T06:13:52+00:00

Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Please try the connection related troubleshooting steps here:

https://www.yourwindowsguide.com/2018/08/resolv...

Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.

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  1. Anonymous
    2020-05-06T17:45:11+00:00

    how do i get the Microsoft Store working again i had to do a fresh reinstall of Windows 10 PC it is only about a month old trying to follow step 1-7 on your tips and nothing seems to work 

    Type internet options in the search bar on the bottom left. Go to “advanced” Scroll down and check the box “Use TLS 1.2” Press apply and ok. Open Microsoft Store!

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  2. Anonymous
    2020-05-06T17:55:36+00:00

    still having issues with Steps 1-7 would creating a new Microsoft Account or a complete wipe fix the problem just wondering i am still not able to use microsoft store tried everything

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  3. Anonymous
    2020-05-06T18:01:26+00:00

    didnt seem to work does it require a reboot

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