Microsoft Store Error Code: 0x80131500

Anonymous
2019-02-06T05:46:07+00:00

When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

I've tried wsreset.exe- no success

I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

I've tried to reset my region, language, and speech - no success

I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

Ideas?

Windows for home | Windows 10 | Microsoft Store

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Anonymous
2019-04-18T17:51:49+00:00

Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:

Possible Fix:

Search for "Internet Options"

Open the App

Select the "Advanced" Tab

Scroll to the Bottom of the List where you can see "Use SSL/TLS"

UN-Select SSL 3.0 and TLS 1.0 and 1.1

SELECT TLS 1.2 and (If Available) TLS 1.3

Click "Apply"

Click "OK"

Reboot Computer

YMMV

Good Luck!

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SD - IA 178.9K Reputation points Independent Advisor
2019-02-06T06:13:52+00:00

Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Please try the connection related troubleshooting steps here:

https://www.yourwindowsguide.com/2018/08/resolv...

Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.

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  1. Anonymous
    2020-04-30T09:47:06+00:00

    I've tried every solution on this thread. Steps 1-7, changing internet settings, resetting the store in cmd prompt, checking the region, checking the time, rynning sfc scannow, and I haven't made any progress. I know it's not a connection issue, my main PC connects to the store just fine. The last thing to do is to reinstall windows.

    I just want to update Minecraft so i can actually play it.

    I wouldn't rush to re-install Windows.  I have done that as well and the problem still exists on the fresh install!

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  2. Anonymous
    2020-04-30T13:20:30+00:00

    Well, finally got a call back from the microsoft escalation team and very helpful they were.

    2 minute fix, don't know if it will help everyone, but he went to IPv4 properties in the ethernet settings and changed my DNS settings from auto to manual and inserted 8-8-8-8 and 8-8-4-4 (Google DNS address) on restart the issue was gone, the store and feedback hub are working normally.

    Hope this helps somone else.

    Steve

    Hi,

    you couldn't post a screenshot could you, I can't get windows to accept the settings to save them so just wanted to check the format.

    thanks.

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  3. Anonymous
    2020-04-30T18:14:18+00:00

    Regret havn't got an X box so no idea

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