Microsoft Store Error Code: 0x80131500

Anonymous
2019-02-06T05:46:07+00:00

When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

I've tried wsreset.exe- no success

I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

I've tried to reset my region, language, and speech - no success

I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

Ideas?

Windows for home | Windows 10 | Microsoft Store

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Anonymous
2019-04-18T17:51:49+00:00

Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:

Possible Fix:

Search for "Internet Options"

Open the App

Select the "Advanced" Tab

Scroll to the Bottom of the List where you can see "Use SSL/TLS"

UN-Select SSL 3.0 and TLS 1.0 and 1.1

SELECT TLS 1.2 and (If Available) TLS 1.3

Click "Apply"

Click "OK"

Reboot Computer

YMMV

Good Luck!

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SD - IA 178.9K Reputation points Independent Advisor
2019-02-06T06:13:52+00:00

Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Please try the connection related troubleshooting steps here:

https://www.yourwindowsguide.com/2018/08/resolv...

Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.

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  1. Anonymous
    2020-04-29T05:09:50+00:00

    Doh!  I had been messing with the IE SSL/TLS configuration as I was having trouble with an older PDU and KVM.

    Forgot to put the settings back.   Now why doesn't the app store say the issue is TLS, and not just "you don't have internet"?  IE tells you like it is.

    By the way, had to set the PDU/KVM devices to not use HTTPS, and no browser settings would work.

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  2. Anonymous
    2020-04-29T08:38:13+00:00

    December 27, 2019 at 4:50 p.m. MST:  Check out this Youtube video I found. It worked for me, except I had to access Internet Options by going through the Control Panel. https://www.youtube.com/watch?v=Nha8srZ9QZk

    SOMEONE EXPLAINED; (NOT ME)

    Just thought y'all would like to know, I just spent an hour debugging this error on the Windows Store.

    Watching the network traffic I was getting a TLS error 40, handshake failure.

    I found that somehow TLS 1.2 and TLS 1.3 had been disabled in the network settings, and this isn't the first time it has happened.

    Also, for some reason Windows has tagged TLS 1.3 as "Experimental".

    Re-enabling these allowed the store to work, for anyone who encounters this issue in the future.

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  3. Anonymous
    2020-04-29T16:50:39+00:00

    Possible Fix:

    Search for "Internet Options"

    Open the App

    Select the "Advanced" Tab

    Scroll to the Bottom of the List where you can see "Use SSL/TLS"

    UN-Select SSL 3.0 and TLS 1.0 and 1.1

    SELECT TLS 1.2

    Click "Apply"

    Click "OK"

    Reboot Computer

    YMMV

    Good Luck!

    I didnt even think to try this! Thank you!

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