Microsoft Store Error Code: 0x80131500

Anonymous
2019-02-06T05:46:07+00:00

When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

I've tried wsreset.exe- no success

I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

I've tried to reset my region, language, and speech - no success

I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

Ideas?

Windows for home | Windows 10 | Microsoft Store

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Anonymous
2019-04-18T17:51:49+00:00

Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:

Possible Fix:

Search for "Internet Options"

Open the App

Select the "Advanced" Tab

Scroll to the Bottom of the List where you can see "Use SSL/TLS"

UN-Select SSL 3.0 and TLS 1.0 and 1.1

SELECT TLS 1.2 and (If Available) TLS 1.3

Click "Apply"

Click "OK"

Reboot Computer

YMMV

Good Luck!

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Answer accepted by question author
SD - IA 178.9K Reputation points Independent Advisor
2019-02-06T06:13:52+00:00

Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Please try the connection related troubleshooting steps here:

https://www.yourwindowsguide.com/2018/08/resolv...

Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.

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  1. Anonymous
    2020-04-25T22:37:27+00:00

    Unfortunately, it did not work!

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  2. Anonymous
    2020-04-26T01:18:17+00:00

    Possible Fix:

    Search for "Internet Options"

    Open "Internet Options"

    Select "Advanced" Tab

    Scroll to the Bottom of the List where you can see "Use SSL/TLS"

    Clear the Tick Marks in SSl 2.0, SSL 3.0 and TLS 1.0

    Make Tick Marks in TLS 1.1 and 1.2 If your version of Windows supports it, place a tic mark in TLS 1.3 also.

    Click "Apply"

    Reboot and Test

    YMMV and Good Luck!

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    1 person found this answer helpful.
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  3. Anonymous
    2020-04-26T13:09:07+00:00

    Thanks Bob

    Tried this before and after a windows repair install and didn't work either time

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