Microsoft Store Error Code: 0x80131500

Anonymous
2019-02-06T05:46:07+00:00

When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

I've tried wsreset.exe- no success

I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

I've tried to reset my region, language, and speech - no success

I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

Ideas?

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-04-18T17:51:49+00:00

Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:

Possible Fix:

Search for "Internet Options"

Open the App

Select the "Advanced" Tab

Scroll to the Bottom of the List where you can see "Use SSL/TLS"

UN-Select SSL 3.0 and TLS 1.0 and 1.1

SELECT TLS 1.2 and (If Available) TLS 1.3

Click "Apply"

Click "OK"

Reboot Computer

YMMV

Good Luck!

Was this answer helpful?

1100+ people found this answer helpful.
0 comments
Answer accepted by question author
SD - IA 178.9K Reputation points Independent Advisor
2019-02-06T06:13:52+00:00

Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Please try the connection related troubleshooting steps here:

https://www.yourwindowsguide.com/2018/08/resolv...

Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.

Was this answer helpful?

70+ people found this answer helpful.
0 comments

403 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-04-24T03:40:55+00:00

    When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

    I've tried wsreset.exe- no success

    I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

    I've tried to reset my region, language, and speech - no success

    I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

    Ideas?

    mi app store de window 10 no funciona la laptop es nueva HP

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-04-24T06:47:08+00:00

    When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

    I've tried wsreset.exe- no success

    I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

    I've tried to reset my region, language, and speech - no success

    I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

    Ideas?

    mi app store de window 10 no funciona la laptop es nueva HP

    Possible Fix:

    Search for "Internet Options"

    Open "Internet Options"

    Select "Advanced" Tab

    Scroll to the Bottom of the List where you can see "Use SSL/TLS"

    Clear the Tick Marks in SSl 2.0, SSL 3.0 and TLS 1.0

    Make Tick Marks in TLS 1.1 and 1.2 If your version of Windows supports it, place a tic mark in TLS 1.3 also.

    Click "Apply"

    Reboot and Test

    YMMV and Good Luck!

    Since Microsoft appears to no longer preforms regression testing, some one of their FORCED updates reset your encryption protocols to INSECURE and DEPRECATED antique values. They also seem to have abandoned any semblance of version control, as their FORCED updates keep re-introducing old bugs.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-04-24T12:43:20+00:00

    Hi All

    In response to all suggestions above, I am at a loss as I have tried all the possible solutions in the preceding posts with no luck.

    I tried Microsoft yesterday and got through quite quickly, unfortunately, while they recognise there is an issue, all they tried was the repair/reinstall option and promised a call back with a senior technical advisor today between 10 & 11 GMT, now 13.41 and no call!!

    will let you know if I ever get a response and a fix

    Was this answer helpful?

    0 comments