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When I try to access the Microsoft Store I get Error Code: 0x80131500 CV: 0H5MOZaq8Uye8k8W
I've tried wsreset.exe- no success
I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success
I've tried to reset my region, language, and speech - no success
I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success
Ideas?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:
Possible Fix:
Search for "Internet Options"
Open the App
Select the "Advanced" Tab
Scroll to the Bottom of the List where you can see "Use SSL/TLS"
UN-Select SSL 3.0 and TLS 1.0 and 1.1
SELECT TLS 1.2 and (If Available) TLS 1.3
Click "Apply"
Click "OK"
Reboot Computer
YMMV
Good Luck!
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Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.
Please try the connection related troubleshooting steps here:
https://www.yourwindowsguide.com/2018/08/resolv...
Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.
How can I fix my xbox one s with this code on it?
After trying a number of the things listed in this thread and others, sfc /scannow is what finally fixed it for me.
(specifically, #10 on this list https://answers.microsoft.com/en-us/windows/forum/windows\_10-performance/windows-10-performance-and-install-integrity/75529fd4-fac7-4653-893a-dd8cd4b4db00 . In turn, I got that pointer from this locked thread https://answers.microsoft.com/en-us/windows/forum/all/windows-store-cant-connect-code-0x80072efd-cv/ba56185d-67b9-4c3f-820b-a006ce1f7943 which is dedicated to a different Windows Store error that I was also getting. I didn't go through every step in both lists. After trying some items that had been marked as working for other people, I fell back to sfc /scannow, which has fixed various problems for me over the years.
sfc is also mentioned in these threads: https://forums.techguy.org/threads/microsoft-store-hangs-when-i-try-to-download-or-update-apps.1239863/ https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_store/microsoft-store-doesnt-think-im-online-but-i-am/c4aedff1-69a5-4d04-b34f-3c14cb4bf266 https://answers.microsoft.com/en-us/windows/forum/all/windows-10-store-still-not-able-to-connect-to/c80bfdbb-e965-4144-a5a1-7a4eebb4875f. Other solutions to this and/or similar problems here: https://superuser.com/questions/1080919/windows-10-store-wont-connect-to-the-internet https://www.thewindowsclub.com/edge-store-apps-not-connecting-internet https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_store/microsoft-store-error-0x80072ee7-microsoft-store/03809cbc-6317-468f-b061-d3e1eecec043?page=2 . And there's probably even more stuff out there, but those are the places I visited on the way to getting it working.
Between all that and the 292 people who clicked on the I-have-the-same-question button, you can see that you're not alone :-)
you cant uninstall store.not possible
