Microsoft Store Error Code: 0x80131500

Anonymous
2019-02-06T05:46:07+00:00

When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

I've tried wsreset.exe- no success

I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

I've tried to reset my region, language, and speech - no success

I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

Ideas?

Windows for home | Windows 10 | Microsoft Store

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Anonymous
2019-04-18T17:51:49+00:00

Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:

Possible Fix:

Search for "Internet Options"

Open the App

Select the "Advanced" Tab

Scroll to the Bottom of the List where you can see "Use SSL/TLS"

UN-Select SSL 3.0 and TLS 1.0 and 1.1

SELECT TLS 1.2 and (If Available) TLS 1.3

Click "Apply"

Click "OK"

Reboot Computer

YMMV

Good Luck!

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Answer accepted by question author
SD - IA 178.9K Reputation points Independent Advisor
2019-02-06T06:13:52+00:00

Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Please try the connection related troubleshooting steps here:

https://www.yourwindowsguide.com/2018/08/resolv...

Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.

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  1. Anonymous
    2020-03-23T10:48:44+00:00

    Sorry I need to make correction.

    Anyway, when you go into the Advancedand see any TLS is check , just uncheck it.

    And see any TLS is uncheck, just check it.

    I find this solution from Youtube but I cannot find this again.

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  2. Anonymous
    2020-03-23T10:59:23+00:00

    Possible Fix:

    Search for "Internet Options"

    Open the App

    Select the "Advanced" Tab

    Scroll to the Bottom of the List where you can see "Use SSL/TLS"

    UN-Select SSL 3.0 and TLS 1.0 and 1.1

    SELECT TLS 1.2

    Click "Apply"

    Click "OK"

    Reboot Computer

    YMMV

    Good Luck!

    The solution was also been here  from BobM575 on April 2019

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  3. Anonymous
    2020-03-24T05:00:04+00:00

    Thankyou I tried all of the other stuff and then saw your post thankyou been dealing with this for over 5 hours.

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    1 person found this answer helpful.
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