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When I try to access the Microsoft Store I get Error Code: 0x80131500 CV: 0H5MOZaq8Uye8k8W
I've tried wsreset.exe- no success
I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success
I've tried to reset my region, language, and speech - no success
I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success
Ideas?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:
Possible Fix:
Search for "Internet Options"
Open the App
Select the "Advanced" Tab
Scroll to the Bottom of the List where you can see "Use SSL/TLS"
UN-Select SSL 3.0 and TLS 1.0 and 1.1
SELECT TLS 1.2 and (If Available) TLS 1.3
Click "Apply"
Click "OK"
Reboot Computer
YMMV
Good Luck!
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Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.
Please try the connection related troubleshooting steps here:
https://www.yourwindowsguide.com/2018/08/resolv...
Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.
This has worked, thank you very much!
I've had this problem off and on for years, I just bought a new laptop to replace one that died after 8 years. I hoped the problem would go away with the new laptop, but it looks like it is associated with my login. I again went through all of the steps that are proposed everywhere (occasionally worked in the past only to come again). Didn't work, so I gave up. I was doing some speed tests with my new laptop and , while on OOKLA, I noticed they offered a desktop version. It was through the Store so I figured I was out of luck, but I tried anyway. It worked. The link took me to the Store where it recognized me and I got the app. I decided to try to get some other apps and it worked for those too. Later I went back to the OOKLA speed test to see it it would take me back there. It did.
So, if you can't solve this problem and get really frustrated, find a site that has a link to the Store and it might work for you. I'll use OOKLA when I need something, but others will probably work.
BTW, I still get the 0x80131500 error if go go directly to the store.
go to "wifi settings" - "choose apps that can use your wlan data" - turn on for microsoft store
