Microsoft Store Error Code: 0x80131500

Anonymous
2019-02-06T05:46:07+00:00

When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

I've tried wsreset.exe- no success

I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

I've tried to reset my region, language, and speech - no success

I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

Ideas?

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2019-04-18T17:51:49+00:00

Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:

Possible Fix:

Search for "Internet Options"

Open the App

Select the "Advanced" Tab

Scroll to the Bottom of the List where you can see "Use SSL/TLS"

UN-Select SSL 3.0 and TLS 1.0 and 1.1

SELECT TLS 1.2 and (If Available) TLS 1.3

Click "Apply"

Click "OK"

Reboot Computer

YMMV

Good Luck!

Was this answer helpful?

1100+ people found this answer helpful.
0 comments No comments
Answer accepted by question author
SD - IA 178.9K Reputation points Independent Advisor
2019-02-06T06:13:52+00:00

Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Please try the connection related troubleshooting steps here:

https://www.yourwindowsguide.com/2018/08/resolv...

Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.

Was this answer helpful?

70+ people found this answer helpful.
0 comments No comments

403 additional answers

Sort by: Oldest
  1. Anonymous
    2021-06-11T14:31:47+00:00

    el Microsoft store no me da la opción de abrir

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2021-06-12T01:46:44+00:00

    After trying for hours to troubleshoot this problem and trying all the fixes in this thread and failing, luckily i found a pretty easy fix. here it is :

    Disable the proxy

    1. Press “Windows Key” + “R”.
    2. Type “inetcpl.cpl”.
    3. Go to Connection.
    4. Click on LAN Settings.
    5. CHECK the box which says Automatically detect settings.
    6. UN-CHECK the box under Proxy server.
    7. Click Ok.
    8. Click Apply.

    if the problem persists after applying the above fix do the following :

    Disable SSL&TLS

    1. Press “Windows Key” + “R”.
    2. Type “inetcpl.cpl”.
    3. Go to Advanced.
    4. Scroll all the way down to Security.
    5. UN-CHECK the boxes SSL3, TLS1.0, TLS1.1
    6. CHECK the boxes TLS1.2 & TLS1.3 (IF AVAILABLE).
    7. Click Apply.

    if the problem persists after applying the above fix do the following :

    Change Region Settings

    1. Press “Windows Key” + X”.
    2. Click on “Settings”.
    3. Go to Time & Language
    4. Select Region from the tabs on the left**.**
    5. Change the Country and Region to either USA, UK or CANADA
    6. Change the Regional Format to either English (USA), English (UK) or English (Canada).
    7. Click Apply.

    If the problem is fixed and then you encounter the problem again later on make sure to repeat the steps in Disable the proxy and it should go back to work again

    if my fixes don't work for you try Vijay's fix below

    Please try these options one by one and check after each option.

    1. Windows Key+R > Type services.msc and press Enter > Locate Background Intelligence transfer and ensure it is set to Start and Automatic. Also do the same for Windows Update service as well
    2. Run Windows Store Apps Troubleshooter
      Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Scroll down to the bottom > Click Windows Store Apps > Click Run the Troubleshooter
    3. Reset Windows Store through Command Prompt
      Type cmd in Windows Search box > Right click on Command Prompt > Run As Administrator > Type WSreset.exe and click Enter > Reboot your computer
    4. Re-register All Store apps (You will get many Reds, ignore them)
      Windows Key+X > Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter > Restart your computer

    Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

    1. Uninstall & Reinstall Store
      Windows Key+X > Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter

    Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage

    Copy the following from below and right click in Powershell to paste > Enter > Reboot your computer

    Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

    1. Run Built-in & Guided Walk through Windows Update troubleshooter
      Built-in : Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Click Windows Update > Click Run the Troubleshooter
    2. Check your Antivirus
      Temporarily uninstall / disable AntiVirus

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2021-06-15T04:18:20+00:00

    I am using Windows 10 Home.
    The Store fails with Code: 0x80131500
    I tried the various suggestions to fix this.
    Eventually, I discovered the reason was my location was correctly set to Guernsey.
    When I lied and changed it to United Kingdom, the Store no longer gives the error.

    Guernsey is not in the UK but does used GBP currency and we use English (UK) as our language.

    This problem probably also exists for Jersey.

    The base of this problem goes back to the earliest versions of Windows 10.  Windows 7 did not have Guernsey as a known location.

    This was my fix, I changed my region to United States and now Windows Store worked again immediately. Thanx!

    Was this answer helpful?

    0 comments No comments