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When I try to access the Microsoft Store I get Error Code: 0x80131500 CV: 0H5MOZaq8Uye8k8W
I've tried wsreset.exe- no success
I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success
I've tried to reset my region, language, and speech - no success
I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success
Ideas?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:
Possible Fix:
Search for "Internet Options"
Open the App
Select the "Advanced" Tab
Scroll to the Bottom of the List where you can see "Use SSL/TLS"
UN-Select SSL 3.0 and TLS 1.0 and 1.1
SELECT TLS 1.2 and (If Available) TLS 1.3
Click "Apply"
Click "OK"
Reboot Computer
YMMV
Good Luck!
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Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.
Please try the connection related troubleshooting steps here:
https://www.yourwindowsguide.com/2018/08/resolv...
Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.
I do not know who suggested this fix, but it worked.
"Internet Options"
Select "Advanced" Tab
Scroll to the Bottom of the List where you can see "Use SSL/TLS"
Clear the Tick Marks in SSl 2.0, SSL 3.0 and TLS 1.0
Make Tick Marks in TLS 1.1 and 1.2 If your version of Windows supports it, place a tic mark in TLS 1.3 also.
Click "Apply"
Reboot and Test
You might try changing your DNS Servers. The instructions are available elsewhere in this thread. Several people have suggested using the free Google servers at: 8.8.8.8 or 8.8.4.4
YMMV,
Good Luck.
Thanks, but I had already tried that. I also just now tried pointing at the Cloudflare servers, 1.1.1.1, and 1.0.0.1, and no joy.
In all the jumping through hoops I've done the last 24 hours, I have noticed what may be a clue.
I built this PC myself a couple years ago. It has a Gigabyte Z97X motherboard, i5-4690, 16Gb RAM, etc. etc.
There is a "Gigabyte App Center" running that monitors the MB, updates the BIOS, etc. A few minutes ago I clicked its, "Live Update" button, and it gave me a "no internet connection" error, which is the same error I get from Microsoft Store, and Windows Update. I clearly have an internet connection, so why do these apps claim I don't?
The MB has a built-in Ethernet port, which I have disabled, but I'm wondering if somewhere deep in the bowels of Windows it's trying to get to the internet using that disabled ethernet port?
Hmmm......
Just guessing on my part, but some folks have reported that certain Windows 10 versions (1809 in particular) need IPv6 to be enabled on their PC's. Of course, your ISP would have to support IPv6 also, but you might try that. I find that if my ISP will occasionally assign an IP address to my router that does not support IPv6.
Cheers,
Good Luck
You might try changing your DNS Servers. The instructions are available elsewhere in this thread. Several people have suggested using the free Google servers at: 8.8.8.8 or 8.8.4.4
YMMV,
Good Luck.
Thanks, but I had already tried that. I also just now tried pointing at the Cloudflare servers, 1.1.1.1, and 1.0.0.1, and no joy.
In all the jumping through hoops I've done the last 24 hours, I have noticed what may be a clue.
I built this PC myself a couple years ago. It has a Gigabyte Z97X motherboard, i5-4690, 16Gb RAM, etc. etc.
There is a "Gigabyte App Center" running that monitors the MB, updates the BIOS, etc. A few minutes ago I clicked its, "Live Update" button, and it gave me a "no internet connection" error, which is the same error I get from Microsoft Store, and Windows Update. I clearly have an internet connection, so why do these apps claim I don't?
The MB has a built-in Ethernet port, which I have disabled, but I'm wondering if somewhere deep in the bowels of Windows it's trying to get to the internet using that disabled ethernet port?
