Microsoft Store Error Code: 0x80131500

Anonymous
2019-02-06T05:46:07+00:00

When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

I've tried wsreset.exe- no success

I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

I've tried to reset my region, language, and speech - no success

I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

Ideas?

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2019-04-18T17:51:49+00:00

Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:

Possible Fix:

Search for "Internet Options"

Open the App

Select the "Advanced" Tab

Scroll to the Bottom of the List where you can see "Use SSL/TLS"

UN-Select SSL 3.0 and TLS 1.0 and 1.1

SELECT TLS 1.2 and (If Available) TLS 1.3

Click "Apply"

Click "OK"

Reboot Computer

YMMV

Good Luck!

Was this answer helpful?

1100+ people found this answer helpful.
0 comments No comments
Answer accepted by question author
SD - IA 179.1K Reputation points Independent Advisor
2019-02-06T06:13:52+00:00

Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Please try the connection related troubleshooting steps here:

https://www.yourwindowsguide.com/2018/08/resolv...

Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.

Was this answer helpful?

70+ people found this answer helpful.
0 comments No comments

403 additional answers

Sort by: Newest
  1. Anonymous
    2020-11-06T11:55:56+00:00

    I had tried all the other solutions none worked for me I already had the above mentioned DNS servers. My desktop is what one would easily call "ancient" but in perfect working order until that problem. My motherboard is GIGABYTE GA-EP43-DS3L and I believe it was IDE and not AHCI. In the advanced Bios setup of this motherboard you can select the priority of the HDDs I selected my USB HDD, which by the way appeared only when I formatted the USB in NTFS and not in the standard Fat-32 (I think that the NTFS format is for files larger than 4Gb to answer your other question) than I selected the same as the first Boot device and disabled all others, booted (it took a relatively long time to boot) and proceeded with the installation. All previous attempts to do the same from inside Windows or (by pressing shift+restart) in the repair environment downloading from the cloud had failed that is why I opted from the boot from USB option. I am not familiar with computers but I believe if you are frustrated enough you  can do miracles. I hope I answered all your questions (unfortunately I cann't help with the AHCI I don't even know the word). As I said I had tried every possible solution SSL, DNS, WSReset, Services, Windows Store Apps Troubleshooter, Reset Windows Store through Command Prompt, Re-register All Store apps, Uninstall & Reinstall Store, Run Built-in & Guided Walk through Windows Update troubleshooter, Check your Antivirus and some I may forget and didn't receive any error message the store, calculator, paint and some other apps just woudn't open and when I tried to open a .png, .jpeg file than I would get an error message saying something in the context of "you have no app installed for this extension" so it all started from the store not working and I had to solve it because I need jpeg, png viewing for my work. Hoping I haven't made many spelling or syntax errors (English is not my first language) many regards from the always beautiful but now in a sad state Thessaloniki, Greece.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2020-11-06T01:02:44+00:00

    Same thing happened to me but with Puerto Rico.  Changed it to US and it started working.  Thanks!

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2020-11-04T14:13:29+00:00

    It would be interesting to know if you selected AHCI or IDE in your BIOS Hard Drive settings.  It is easy to see which one is used by viewing your BIOS on Start-up and going to Hard Drive Settings, but this setting is not changeable without a complete drive wipe and reinstall of the OS after changing BIOS.  My PC's that had this error (0x80131500) also had trouble accessing a WS Network Hard Drive - kept asking for a password,  They were all set to AHCI in BIOS.  I did not change the BIOS settings for Hard Drive or reformat the OS Hard Drive to fix this issue.  The machines that had this problem were purchased with a Clean Install by a Microsoft Authorized Dealer - highly likely this was done with a USB, but could have been a PXE Network connection.  OS Disk Format was NTFS, not sure there is any other choice here.

    I did see some posts for activating the PC Privacy Location feature and setting the location (this could be a good idea for someone outside the U.S. For my  Laptop / Desktop PC's  changing the following settings did correct the problem:

    Ensure the following Windows "Services" are running and set to Automatic.

    Please follow the steps outlined below this list for instructions on how to make changes if needed.  Type "Services" (no quotations) in the Desktop Lower Left Search Bar.  You will see many Windows Services come up.  Click on all those listed below and set them to Automatic.  Double-check your work.  

    ·        Computer Browser

    ·        DHCP Client

    ·        DNS Client

    ·        Network Location Awareness

    ·        Function Discovery Resource Publication

    ·        Plug and Play

    ·        SSDP Discovery

    ·        Storage Server

    ·        Server

    ·        UPnP Device Host

    ·        TCP/IP NetBIOS Helper

    ·        Workstation

    ·        Save and Restart

    This is the MOST IMPORTANT change and one that seems to really fix this problem for many users.

    So after many tries, I've found a solution that worked for me, and I hope will work for you too (and for everyone will read this post).

    In my case, the problem was caused by TLS certificates. I solved in this way:

    1 - click on STARTand type "Internet Options"

    2 - click on it and when a new windows will pop-up click on ADVANCED

    3 - scroll down till the end

    4 - Unflag"Use SSL 3.0",  "Use TLS 1.0", "Use TLS 1.1"

    5 - Flag"Use TLS 1.2", "Use TLS 1.3 (experimental)"

    6 - click on APPLYand then close the window

    7 - Restart

    This was added on a thread several months after my resolution from above.  This all depends on your provider.  I already had these set on my machine, not a bad idea to use them.

    From the Microsoft Help Site:I tried everything, was on the verge of giving up, then came across this and IT WORKED!

    Change Your DNS Settings: 

    Open the Run dialog box by pressing Windows logo key + R key together. Then type “ncpa.cpl” in it and click OK.

    Now that the Internet Connection window is open, double-click on your active Network Adapter.

    Then click Properties and double-click on Internet Protocol Version 4 (TCP/IPv4).

    Locate and click "Use the following DNS server addresses" option.

    Set Preferred DNS server to be 8.8.8.8 

    Set Alternate DNS server to be 8.8.4.4            

    Note: That’s Google’s public DNS server addresses.

    Now try to install Windows Updates again.

    Hope this works.

    Good Luck,

    Was this answer helpful?

    0 comments No comments