Microsoft Store Error Code: 0x80131500

Anonymous
2019-02-06T05:46:07+00:00

When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

I've tried wsreset.exe- no success

I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

I've tried to reset my region, language, and speech - no success

I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

Ideas?

Windows for home | Windows 10 | Microsoft Store

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Anonymous
2019-04-18T17:51:49+00:00

Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:

Possible Fix:

Search for "Internet Options"

Open the App

Select the "Advanced" Tab

Scroll to the Bottom of the List where you can see "Use SSL/TLS"

UN-Select SSL 3.0 and TLS 1.0 and 1.1

SELECT TLS 1.2 and (If Available) TLS 1.3

Click "Apply"

Click "OK"

Reboot Computer

YMMV

Good Luck!

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SD - IA 179K Reputation points Independent Advisor
2019-02-06T06:13:52+00:00

Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Please try the connection related troubleshooting steps here:

https://www.yourwindowsguide.com/2018/08/resolv...

Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.

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  1. Anonymous
    2021-03-31T03:24:02+00:00

    I am using Windows 10 Home.
    The Store fails with Code: 0x80131500
    I tried the various suggestions to fix this.
    Eventually, I discovered the reason was my location was correctly set to Guernsey.
    When I lied and changed it to United Kingdom, the Store no longer gives the error.

    Guernsey is not in the UK but does used GBP currency and we use English (UK) as our language.

    This problem probably also exists for Jersey.

    The base of this problem goes back to the earliest versions of Windows 10.  Windows 7 did not have Guernsey as a known location.

    Thanks for posting this!  Led me to research region as a problem.  Anyone from Puerto Rico researching this Microsoft Store error 0x80131500: just change your Region from Puerto Rico to United States.  That worked immediately for me!  See: https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_store/when-region-is-set-to-puerto-rico-and-try-to-open/b480d8a7-cf35-4cdb-921b-bd9f6a07c2ce

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  2. Anonymous
    2021-03-26T22:24:36+00:00

    THANK YOU x1000 !!!!

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  3. Anonymous
    2021-03-24T01:46:04+00:00

    I think the Region setting is the most common issue that results in the Microsoft Store Error Code 0x80131500.  There are others, but you did get lucky.  Glad it resolved the problem.

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