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When I try to access the Microsoft Store I get Error Code: 0x80131500 CV: 0H5MOZaq8Uye8k8W
I've tried wsreset.exe- no success
I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success
I've tried to reset my region, language, and speech - no success
I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success
Ideas?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:
Possible Fix:
Search for "Internet Options"
Open the App
Select the "Advanced" Tab
Scroll to the Bottom of the List where you can see "Use SSL/TLS"
UN-Select SSL 3.0 and TLS 1.0 and 1.1
SELECT TLS 1.2 and (If Available) TLS 1.3
Click "Apply"
Click "OK"
Reboot Computer
YMMV
Good Luck!
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Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.
Please try the connection related troubleshooting steps here:
https://www.yourwindowsguide.com/2018/08/resolv...
Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.
I am using Windows 10 Home.
The Store fails with Code: 0x80131500
I tried the various suggestions to fix this.
Eventually, I discovered the reason was my location was correctly set to Guernsey.
When I lied and changed it to United Kingdom, the Store no longer gives the error.
Guernsey is not in the UK but does used GBP currency and we use English (UK) as our language.
This problem probably also exists for Jersey.
The base of this problem goes back to the earliest versions of Windows 10. Windows 7 did not have Guernsey as a known location.
Thanks Andy
I have Windows 10 Home in S Mode and was trying to switch out of S Mode following the instructions which included clicking on a link to the Store. I got the same error code and couldn't make the switch. Contacted Microsoft Support and none of their solutions worked. On reading your post I checked my region settings and they were wrong. I corrected them and was able to complete the switch.
BobM575 thank you!! I wish I'd found your post hours ago.
Worked like a charm...
Thanks
