Microsoft Store Error Code: 0x80131500

Anonymous
2019-02-06T05:46:07+00:00

When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

I've tried wsreset.exe- no success

I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

I've tried to reset my region, language, and speech - no success

I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

Ideas?

Windows for home | Windows 10 | Microsoft Store

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Anonymous
2019-04-18T17:51:49+00:00

Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:

Possible Fix:

Search for "Internet Options"

Open the App

Select the "Advanced" Tab

Scroll to the Bottom of the List where you can see "Use SSL/TLS"

UN-Select SSL 3.0 and TLS 1.0 and 1.1

SELECT TLS 1.2 and (If Available) TLS 1.3

Click "Apply"

Click "OK"

Reboot Computer

YMMV

Good Luck!

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SD - IA 178.9K Reputation points Independent Advisor
2019-02-06T06:13:52+00:00

Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Please try the connection related troubleshooting steps here:

https://www.yourwindowsguide.com/2018/08/resolv...

Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.

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  1. Anonymous
    2020-01-10T00:54:16+00:00

    I got the same problem. And I have tryed the 1-7 solution without any luck.

    'When I ran the Windows Store troubleshootet it say I didn't have an account, but i have. 

    I recently purchased the Office package so Microsoft knows my login.

    When I try to log on in the Windows Store I get the error code  0x80190001. What can I do about that?

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  2. Anonymous
    2019-12-30T15:27:34+00:00

    Possible Fix:

    Search for "Internet Options"

    Open the App

    Select the "Advanced" Tab

    Scroll to the Bottom of the List where you can see "Use SSL/TLS"

    UN-Select SSL 3.0 and TLS 1.0 and 1.1

    SELECT TLS 1.2

    Click "Apply"

    Click "OK"

    Reboot Computer

    YMMV

    Good Luck!

    Hi. BobM575, am I the only one that hasn't had any luck with your posted solution to the Windows Store sign-in problem? Sorry, forgot to say I'm a 73yo newby. I searched for "Internet Options" but got stuck with Open the App and select advanced. I found the SSL3.0, and TLS 1.0 and 1.1. I also selected TLS 1.2 and rebooted... but when I try to go to the MS Store I cant log in.

    I MUST be doing something wrong, just don't know where!!! maybe I'm too old to be using computers?

    Thanks in advance, BobM575, or anybody reading this message that can help me solve this problem. Obviously, nobody from Microsoft gives a Flying F#$@ about this!!!

    Cuco Negron

    San Juan, PR

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  3. Anonymous
    2019-12-27T23:51:06+00:00

    December 27, 2019 at 4:50 p.m. MST:  Check out this Youtube video I found. It worked for me, except I had to access Internet Options by going through the Control Panel. https://www.youtube.com/watch?v=Nha8srZ9QZk

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    3 people found this answer helpful.
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