Microsoft Store Error Code: 0x80131500

Anonymous
2019-02-06T05:46:07+00:00

When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

I've tried wsreset.exe- no success

I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

I've tried to reset my region, language, and speech - no success

I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

Ideas?

Windows for home | Windows 10 | Microsoft Store

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Anonymous
2019-04-18T17:51:49+00:00

Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:

Possible Fix:

Search for "Internet Options"

Open the App

Select the "Advanced" Tab

Scroll to the Bottom of the List where you can see "Use SSL/TLS"

UN-Select SSL 3.0 and TLS 1.0 and 1.1

SELECT TLS 1.2 and (If Available) TLS 1.3

Click "Apply"

Click "OK"

Reboot Computer

YMMV

Good Luck!

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Answer accepted by question author
SD - IA 178.9K Reputation points Independent Advisor
2019-02-06T06:13:52+00:00

Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Please try the connection related troubleshooting steps here:

https://www.yourwindowsguide.com/2018/08/resolv...

Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.

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  1. Anonymous
    2019-10-24T18:50:50+00:00

    hen I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

    I've tried wsreset.exe- no success

    I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

    I've tried to reset my region, language, and speech - no success

    I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

    Ideas?

    Hi

    Like you I tried everything, was on the verge of giving up, then came across this and IT WORKED!

        Change Your DNS Settings:

    1. Open the Run dialog box by pressing Windows logo key + R key together. Then type “ncpa.cp l” in it and click OK.
    2. Now that the Internet Connection window is open, double-click on your active Network Adapter.
    3. Then click Properties and double-click on Internet Protocol Version 4 (TCP/IPv4).
    4. Locate and click "Use the following DNS server addresses" option.
    5. Set Preferred DNS server to be 8.8.8.8
    6. Set Alternate DNS server to be 8.8.4.4            Note: That’s Google’s public DNS server addresses.
    7. Now try to install Windows Updates again.                                                                                                                                                                                                                                                                                                                                       Hope this will end your frustration, I lived with this problem for months, Microsoft not helpful at all

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  2. Anonymous
    2019-02-06T06:31:21+00:00

    I did all the steps (1-7) in Vijay's note above.

    The Store app is working again.  Thanks for your help

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  3. Anonymous
    2019-10-01T06:42:41+00:00

    Hi,

    Problem still no resolved tried all the seven methods.

    Please help.

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