Infrared not recognized

Anonymous
2019-05-22T19:34:31+00:00

Upgraded to Windows 10 ver 1903 and the infrared device is not working. Got this:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-06-19T21:33:58+00:00

Dalvic do you still have the problem?

Try to remove and re-add the Infrared.  It is probably more reliable to use the PowerShell Commands (If you are not comfortable you can try the interface which may not work.

Power Shell to Add / remove IrDA infrared components

Run PowerShell as administrator

Query state of the IrDA components:

get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Unistall

Remove-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Add

add-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Query state of the IrDA components:

get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

An example of the results (Thanks to FritzMerkel) of the scripts when fixing IrDA issue.

PS C:\WINDOWS\system32> get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Name         : Network.Irda~~~~0.0.1.0

State        : NotPresent

DisplayName  : IrDA infrared

Description  : Support for IrDA devices. Requires special IrDA hardware.

DownloadSize : 604101

InstallSize  : 1236233

PS C:\WINDOWS\system32>

Then the others: 

PS C:\WINDOWS\system32> Remove-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Path          :Online        : TrueRestartNeeded : False

PS C:\WINDOWS\system32> add-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0">>

Path          :Online        : TrueRestartNeeded : False

PS C:\WINDOWS\system32> get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Name         : Network.Irda~~~~0.0.1.0State        : InstalledDisplayName  : IrDA infraredDescription  : Support for IrDA devices. Requires special IrDA hardware.DownloadSize : 604101InstallSize  : 1236233

Alternative: on windows interface:

To remove:

Go to Settings -> Apps and Features -> Optional Features

Select IrDA Infrared and click uninstall.

To Install

Go to Settings -> Apps and Features -> Optional Features

Add a feature (top of list)

Select IrDA Infrared from the list.

It installs and should be visible in the Optional Features list.

Go back to Control Panel\All Control Panel Items and hopefully you will now see Infra Red icon and features.

If this does not work do use the PowerShell commands

Was this answer helpful?

60+ people found this answer helpful.
0 comments

77 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2019-06-15T23:29:17+00:00

    OK do not force the drivers.

    In the mean time I have found the powershell commands to check the IRDA status and how to add it and remove it.

    Run PowerShell as administrator

    Query state of the IrDA components:

    get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

    Unistall

    Remove-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

    Add

    add-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

    this appears to do the same as the Adding on the GUI.  But somesitmes in MS it works better with a script.

    At least the first command can do no harm and will show you the status.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-06-16T00:29:04+00:00

    This is done in my 1809 system that works. Thought I'd try that first.

    I ran that first command [Run PowerShell as administrator]

    [get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"]

    This is what I got back....so I stopped. I don't know what any of it means.  NotPresent did not seem like a good start.

    Name         :

    State        : NotPresent

    DisplayName  :

    Description  :

    DownloadSize : 0

    InstallSize  : 0

    FWIW, the IrDA dongle is years old, dates back to the Win7 days so is likely 32 bit...I think.

    When I query the drivers I get this:

    ASIX Electronics Corporation - 7/1/2013 - 1.3.2.0

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-06-16T00:58:59+00:00

    OK this is the IrDA add-on component in windows 1903 but this looks to not be the case in 1809 as it does not give the name or file sizes.

    Depending on how fed up / brave / interested, and how good a back up you have it might be worth trying to run the upgrade again and run the command line if the IrDA stopped working.

    I will try to configure a 1809 machine to try to recreate the IrDA issue.

    My 1903 give me back:

    Name         : Network.Irda~~~~0.0.1.0

    State        : Installed

    DisplayName  : IrDA infrared

    Description  : Support for IrDA devices. Requires special IrDA hardware.

    DownloadSize : 604101

    InstallSize  : 1236233

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-06-16T02:14:36+00:00

    Right now the system is a clean install. I'll run those commands on that. I'll post results shortly

    The system is a test bed, so I can re-install the upgrade again if it's worthwhile.

    So far, there seems to be some kind of problem with several things in 1903, which makes it more confusing.

    Was this answer helpful?

    0 comments