Upgraded to Windows 10 ver 1903 and the infrared device is not working. Got this: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Are you using a VPN? When I search for [code 56] I get a lot of references to people having lost their network. According to [smile] the infrared function is similar to network function. People that lost the network had a conflict with the VPN. Uninstalling it > reinstalling network components/drivers >reinstalling VPN seemed to work. There have also been known problems with Avast and other antiviruses when upgrading to 1809 and 1903 I think.

Using windows interface just worked for me!!! Did not have to use PowerShell. My UWATEC infrared device was not working on my laptop, but was working on my desktop...both running updated versions of Windows 10. Beats the heck out of me what the difference was. Now, it works on this laptop again. Yippee.

Thanks for the support, problem with the IrDA dongle solved.

Thanks. This works for an old IR USB adapter, windows 10, 1903 version

Infrared not recognized - Microsoft Q&A

Answer accepted by question author

Anonymous

Dalvic do you still have the problem?

Try to remove and re-add the Infrared. It is probably more reliable to use the PowerShell Commands (If you are not comfortable you can try the interface which may not work.

Power Shell to Add / remove IrDA infrared components

Run PowerShell as administrator

Query state of the IrDA components:

get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Unistall

Remove-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Add

add-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Query state of the IrDA components:

get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

An example of the results (Thanks to FritzMerkel) of the scripts when fixing IrDA issue.

PS C:\WINDOWS\system32> get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Name : Network.Irda~~~~0.0.1.0

State : NotPresent

DisplayName : IrDA infrared

Description : Support for IrDA devices. Requires special IrDA hardware.

DownloadSize : 604101

InstallSize : 1236233

PS C:\WINDOWS\system32>

Then the others:

PS C:\WINDOWS\system32> Remove-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Path :Online : TrueRestartNeeded : False

PS C:\WINDOWS\system32> add-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0">>

Path :Online : TrueRestartNeeded : False

PS C:\WINDOWS\system32> get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Name : Network.Irda~~~~0.0.1.0State : InstalledDisplayName : IrDA infraredDescription : Support for IrDA devices. Requires special IrDA hardware.DownloadSize : 604101InstallSize : 1236233

Alternative: on windows interface:

To remove:

Go to Settings -> Apps and Features -> Optional Features

Select IrDA Infrared and click uninstall.

To Install

Go to Settings -> Apps and Features -> Optional Features

Add a feature (top of list)

Select IrDA Infrared from the list.

It installs and should be visible in the Optional Features list.

Go back to Control Panel\All Control Panel Items and hopefully you will now see Infra Red icon and features.

If this does not work do use the PowerShell commands

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Infrared not recognized

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