Infrared not recognized

Anonymous
2019-05-22T19:34:31+00:00

Upgraded to Windows 10 ver 1903 and the infrared device is not working. Got this:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2019-06-19T21:33:58+00:00

Dalvic do you still have the problem?

Try to remove and re-add the Infrared.  It is probably more reliable to use the PowerShell Commands (If you are not comfortable you can try the interface which may not work.

Power Shell to Add / remove IrDA infrared components

Run PowerShell as administrator

Query state of the IrDA components:

get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Unistall

Remove-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Add

add-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Query state of the IrDA components:

get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

An example of the results (Thanks to FritzMerkel) of the scripts when fixing IrDA issue.

PS C:\WINDOWS\system32> get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Name         : Network.Irda~~~~0.0.1.0

State        : NotPresent

DisplayName  : IrDA infrared

Description  : Support for IrDA devices. Requires special IrDA hardware.

DownloadSize : 604101

InstallSize  : 1236233

PS C:\WINDOWS\system32>

Then the others: 

PS C:\WINDOWS\system32> Remove-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Path          :Online        : TrueRestartNeeded : False

PS C:\WINDOWS\system32> add-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0">>

Path          :Online        : TrueRestartNeeded : False

PS C:\WINDOWS\system32> get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Name         : Network.Irda~~~~0.0.1.0State        : InstalledDisplayName  : IrDA infraredDescription  : Support for IrDA devices. Requires special IrDA hardware.DownloadSize : 604101InstallSize  : 1236233

Alternative: on windows interface:

To remove:

Go to Settings -> Apps and Features -> Optional Features

Select IrDA Infrared and click uninstall.

To Install

Go to Settings -> Apps and Features -> Optional Features

Add a feature (top of list)

Select IrDA Infrared from the list.

It installs and should be visible in the Optional Features list.

Go back to Control Panel\All Control Panel Items and hopefully you will now see Infra Red icon and features.

If this does not work do use the PowerShell commands

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  1. Anonymous
    2019-09-21T13:29:35+00:00

    My laptop has build 18356.  I have no idea if that is the differnce. As I use my laptop for scuba travel, I want it to download my Scubapro Luna...so I'm worried about any further updates screwing it up.

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  2. Anonymous
    2019-09-21T05:00:57+00:00

    OS Name    Microsoft Windows 10 Home

    Version    10.0.18362 Build 18362

    Other OS Description     Not Available

    OS Manufacturer    Microsoft Corporation

    System Name    M889972

    System Manufacturer    Acer

    System Model    Aspire R3-471TG

    System Type    x64-based PC

    System SKU    Aspire R3-471TG_0899_1_07

    Processor    Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz, 2201 Mhz, 2 Core(s), 4 Logical Processor(s)

    BIOS Mode    UEFI

    BaseBoard Manufacturer    Acer

    BaseBoard Product    EA42_HB

    BaseBoard Version    Type2 - A01 Board Version

    Platform Role    Mobile

    Secure Boot State    On

    PCR7 Configuration    Binding Not Possible

    Hardware Abstraction Layer    Version = "10.0.18362.356"

    It is difficult to identify which update caused the problem as I do not test IRDa after each update.  I do hate Windows Updates and agree they break stuff as much as fix stuff.

    Anyway, I successfully uninstalled and then successfully reinstalled by rebooting between steps (painful!!) still without a successful IRDa connection.  SO I built another system and added IRDa and all of the hardware and interfaces worked (as expected).

    The actual symptom when connected is that the red light glows faintly inside the dongle, but never flashes meaning that the system does not seem to bind with the driver.  So I checked Device Manager and when the dongle is installed it adds a device called STIr42xx; there is no driver but the dongle wakes the system up.

    No sure what to do next!??  ... HELP!!  :-)

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  3. Anonymous
    2019-09-21T04:46:24+00:00

    Thanks  but been there, done that.  It was working, but an update broke it.  I tried to uninstall and reinstall with no success.  Then I set up another computer last night and proved that the software and hardware is all good (worked).  But my primary (travel laptop that I use for diving) is still busted!

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  4. Anonymous
    2019-09-20T16:53:20+00:00

    I am running 1903 ((18352.356) on two separate laptops and both recognize my IRDA and talk to my dive computer.

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