Infrared not recognized

Anonymous

Upgraded to Windows 10 ver 1903 and the infrared device is not working. Got this:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Dalvic do you still have the problem?

Try to remove and re-add the Infrared. It is probably more reliable to use the PowerShell Commands (If you are not comfortable you can try the interface which may not work.

Power Shell to Add / remove IrDA infrared components

Run PowerShell as administrator

Query state of the IrDA components:

get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Unistall

Remove-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Add

add-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Query state of the IrDA components:

get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

An example of the results (Thanks to FritzMerkel) of the scripts when fixing IrDA issue.

PS C:\WINDOWS\system32> get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Name : Network.Irda~~~~0.0.1.0

State : NotPresent

DisplayName : IrDA infrared

Description : Support for IrDA devices. Requires special IrDA hardware.

DownloadSize : 604101

InstallSize : 1236233

PS C:\WINDOWS\system32>

Then the others:

PS C:\WINDOWS\system32> Remove-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Path :Online : TrueRestartNeeded : False

PS C:\WINDOWS\system32> add-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0">>

Path :Online : TrueRestartNeeded : False

PS C:\WINDOWS\system32> get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Name : Network.Irda~~~~0.0.1.0State : InstalledDisplayName : IrDA infraredDescription : Support for IrDA devices. Requires special IrDA hardware.DownloadSize : 604101InstallSize : 1236233

Alternative: on windows interface:

To remove:

Go to Settings -> Apps and Features -> Optional Features

Select IrDA Infrared and click uninstall.

To Install

Go to Settings -> Apps and Features -> Optional Features

Add a feature (top of list)

Select IrDA Infrared from the list.

It installs and should be visible in the Optional Features list.

Go back to Control Panel\All Control Panel Items and hopefully you will now see Infra Red icon and features.

If this does not work do use the PowerShell commands

0 comments

77 additional answers

Anonymous

2019-09-25T05:34:43+00:00

I uninstalled the STIr42xx (there is no check box to remove the drivers). Removed the IRDa feature from Windows. Rebooted. Downloaded the drivers and installed. (I note these refer to MosChip Semiconductor Technologies). Rebooted. Installed the IRDa feature, then connected the dongle. Same error conditions. So I manually mapped the STIr42xx driver to the "existing driver" for InfraRed and this attached. Rebooted. SOme progress as the device is showing as InfraRed devices. But when the dongle is inserted Device Manager now reports, "This device cannot start. (Code 10). {Operation Failed}. The requested operation was unsuccessful." So while this is some progress, I am not yet convinced that the MosChip Semiconductor Technology is correct for this device.

I also note that the working system (desktop) shows Device Manager>InfraRed devices>USB 2.0 IrDa Bridge which is the Microsoft driver, while the laptop (broken system) shown Device Manager>USB-Infrared Adapter (!) which is the Scuba Pro MosChip driver.

So I reckon the issue remains that the MS driver stusb2ir.sys is the answer, not the generic scubapro drivers. But I cannot work out how to restore this driver. It is obviously missing from /online and also the restore image and of course these days, no original CD.

Needless to say I am not excited with Microsoft (again) at the moment.
Was this answer helpful?

0 comments No comments
Anonymous

2019-09-24T20:35:32+00:00

Hi you never replied to my suggestion.

Remove the STIR42xx device in device manager and select to remove drivers. the idea is to try to remove the driver so that windows tries to go fin some.

Remove the device from the USB and reboot the computer.

Once the computer is started up; try plug in the device and hopefully it will go off looking for the drivers.

If this does not work; I would say try the windows 8 ones manually; even if afterwards you update them or remove them and lets windows take control again. Ie Download the drivers and try to update using the have disk option.

https://ww2.scubapro.com/en-GB/AUS/instruments/computers/products/usb-infrared-interface-(irda).aspx

Select 32 bit or 64 bit that is the same as you Windows 10 OS. If you do not know do properties on the "This PC" and look at system type.
Was this answer helpful?

0 comments No comments
Anonymous

2019-09-24T05:09:33+00:00

Good luck with that, seriously.

I sent ScubaPro detailed info about this problem complete with links to this site, back when I first heard about it and replicated it. The reply I got back made it clear they didn't have a clue it was a problem and had no idea how to fix it. There has been no effective support for SmarTrak for years. Not sure there is even a team anymore.
Was this answer helpful?

0 comments No comments
Anonymous

2019-09-24T01:06:41+00:00

Het Fritz, you are 100% correct on all points. The issue I reckon is that the driver is missing from the OS and so cannot bind the stack to the device. Both ends appear good, just one of the drivers (stusb2ir.sys) is missing. But I cannot find or restore this driver. I have sent a pleading help message to Uwatec and they are engaging.

Lets hope!!

Thanks for your help, and also smile. I will post a solution if one is available.
Was this answer helpful?

0 comments No comments