Infrared not recognized

Anonymous

Upgraded to Windows 10 ver 1903 and the infrared device is not working. Got this:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Dalvic do you still have the problem?

Try to remove and re-add the Infrared. It is probably more reliable to use the PowerShell Commands (If you are not comfortable you can try the interface which may not work.

Power Shell to Add / remove IrDA infrared components

Run PowerShell as administrator

Query state of the IrDA components:

get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Unistall

Remove-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Add

add-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Query state of the IrDA components:

get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

An example of the results (Thanks to FritzMerkel) of the scripts when fixing IrDA issue.

PS C:\WINDOWS\system32> get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Name : Network.Irda~~~~0.0.1.0

State : NotPresent

DisplayName : IrDA infrared

Description : Support for IrDA devices. Requires special IrDA hardware.

DownloadSize : 604101

InstallSize : 1236233

PS C:\WINDOWS\system32>

Then the others:

PS C:\WINDOWS\system32> Remove-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Path :Online : TrueRestartNeeded : False

PS C:\WINDOWS\system32> add-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0">>

Path :Online : TrueRestartNeeded : False

PS C:\WINDOWS\system32> get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Name : Network.Irda~~~~0.0.1.0State : InstalledDisplayName : IrDA infraredDescription : Support for IrDA devices. Requires special IrDA hardware.DownloadSize : 604101InstallSize : 1236233

Alternative: on windows interface:

To remove:

Go to Settings -> Apps and Features -> Optional Features

Select IrDA Infrared and click uninstall.

To Install

Go to Settings -> Apps and Features -> Optional Features

Add a feature (top of list)

Select IrDA Infrared from the list.

It installs and should be visible in the Optional Features list.

Go back to Control Panel\All Control Panel Items and hopefully you will now see Infra Red icon and features.

If this does not work do use the PowerShell commands

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77 additional answers

Anonymous

2019-11-03T14:17:14+00:00

That [DIVE.LOG, produced by SUBGEAR] is not the same as Dive Log 6.0 I take it? What are you using now? May be time to move to Dive Log 6 or Subgear. Both are good and well supported, UNLIKE the trash that often comes out from the 'big dive computers sales companies' who only want to sell the computers.

Which version of Win10 do you have, Home or Pro? Both have methods to (mostly) stop upgrades. Good policy with Win10 is to stay WELL behind the upgrade curve. Let other people be beta testers.
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Anonymous

2019-11-02T22:43:38+00:00

this is the second time Microsoft has destroyed the infrared device installation by pushing a Win 10 update that has had the infrared support totally screwed up. And both times it has been in the middle of a trip. The first time it caused me to lose a lot of dive data when I could not offload the dive computer, and I had no internet access to research the problem and figure out what to do.

Same thing this time, except that now I had internet access to find this page, and use the "Apps and Features" path to fix, and I didn't even have to use the driver which I had downloaded and still had from the last time.

The "Settings -> Apps and Features... " path was VERY useful! Thanks!

I just wish Microsoft would test the Win 10 releases before pushing them down out throats. I still have a dive logging application which died two releases ago and I haven't figured out what they did so I can fix. If anybody knows anything I would appreciate any help. The application is DIVE.LOG, produced by SUBGEAR
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Anonymous

2019-09-25T08:53:25+00:00

Thanks for coming back to me.

I finally sorted it out.

The driver was the problem as I suspected, and the clue was as I thought, the missing stusb2ir.sys

So ...

I searched the working system (C:\windows\system32) for stusb2ir.sys and found this in a folder called:

C:\Windows\System32\DriverStore\FileRepository\stus2x64.inf_amd64_ca896a7a5ddcf390

This folder is a diver repository complete .inf file. This folder was missing in the busted system.

So on the good system I copied the folder to a stick, removed this, inserted it in the laptop, opened device manager, updated drivers on the STIr42xx device (!) and added the driver (have disk) pointing this at the stick and it installed. Once installed, the dongle started flashing as it should, and "Voila!", all good.

So I fired up Smartrak, and uploaded the missing dives, and all good.

So there you go.

I did not know about the driver file repository and now I know, this is a marvelous support tool.

Thanks again to you (smile) and Fritz for your help.

If I see you around the dive community, I will definitely buy you a beer or 2!
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Anonymous

2019-09-25T08:36:44+00:00

I apologise as I do not have this device so I cannot check anythings.

Do you have the stusb2ir.sys file anywhere on your computer?

PLease see the related information on Windows 8.

https://answers.microsoft.com/en-us/windows/forum/all/sigmatel-usb-ir-driver-and-windows-8/f34399a0-4983-49d7-a09c-c4a3ce80786e
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