Infrared not recognized

Anonymous
2019-05-22T19:34:31+00:00

Upgraded to Windows 10 ver 1903 and the infrared device is not working. Got this:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2019-06-19T21:33:58+00:00

Dalvic do you still have the problem?

Try to remove and re-add the Infrared.  It is probably more reliable to use the PowerShell Commands (If you are not comfortable you can try the interface which may not work.

Power Shell to Add / remove IrDA infrared components

Run PowerShell as administrator

Query state of the IrDA components:

get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Unistall

Remove-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Add

add-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Query state of the IrDA components:

get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

An example of the results (Thanks to FritzMerkel) of the scripts when fixing IrDA issue.

PS C:\WINDOWS\system32> get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Name         : Network.Irda~~~~0.0.1.0

State        : NotPresent

DisplayName  : IrDA infrared

Description  : Support for IrDA devices. Requires special IrDA hardware.

DownloadSize : 604101

InstallSize  : 1236233

PS C:\WINDOWS\system32>

Then the others: 

PS C:\WINDOWS\system32> Remove-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Path          :Online        : TrueRestartNeeded : False

PS C:\WINDOWS\system32> add-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0">>

Path          :Online        : TrueRestartNeeded : False

PS C:\WINDOWS\system32> get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Name         : Network.Irda~~~~0.0.1.0State        : InstalledDisplayName  : IrDA infraredDescription  : Support for IrDA devices. Requires special IrDA hardware.DownloadSize : 604101InstallSize  : 1236233

Alternative: on windows interface:

To remove:

Go to Settings -> Apps and Features -> Optional Features

Select IrDA Infrared and click uninstall.

To Install

Go to Settings -> Apps and Features -> Optional Features

Add a feature (top of list)

Select IrDA Infrared from the list.

It installs and should be visible in the Optional Features list.

Go back to Control Panel\All Control Panel Items and hopefully you will now see Infra Red icon and features.

If this does not work do use the PowerShell commands

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  1. Anonymous
    2019-06-15T08:36:21+00:00

    What solved it for me was disconnecting the IrDA device from the computer, then followed all the steps in smile's reply, I extracted the ASIX drivers 1.3.2.0 to a folder and manually installed them by right clicking "MosUIr64.INF" and select "Install".

    After the reboot I plugged in the USB IrDA adapter and it worked again.

    You migh try this even though it's for an older version of Windows 10 https://support.microsoft.com/sv-se/help/3150989/an-irda-networking-device-does-not-work-in-windows-10-version-1511 , then you can clearly see if the IrDA service is actually running by using the command "sc query irda".

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  2. Anonymous
    2019-06-14T18:06:52+00:00

    I see the infrared device in Device Manager in the Control Panel but I get a code 19.  I have uninstalled the device driver rebooted and it finds a device driver and give the same code 19.  I have tried to load the device driver from a usb drive but I get a message that the best driver is installed (but still the code 19).

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  3. Anonymous
    2019-06-14T17:47:02+00:00

    Dalvic

    Do you have the InfraRed section in Control Panel under All Control Panel Items?

    • If this is not there clearly the IrDA stack / service is not installed and there is nothing for the Dongle to connect to even though the drivers will install correctly the device will not start up and be seen in error in device manager.

    What happens if you try the advice in section 1 to Install the IrDA service?

    Once IrDA is seen in the control panel it is time to remove / reinstall the device drivers for the Dongle.

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  4. Anonymous
    2019-06-14T16:15:05+00:00

    Im still getting a code 19 error.

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