Infrared not recognized

Anonymous

Upgraded to Windows 10 ver 1903 and the infrared device is not working. Got this:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

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Answer accepted by question author

Anonymous

Dalvic do you still have the problem?

Try to remove and re-add the Infrared. It is probably more reliable to use the PowerShell Commands (If you are not comfortable you can try the interface which may not work.

Power Shell to Add / remove IrDA infrared components

Run PowerShell as administrator

Query state of the IrDA components:

get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Unistall

Remove-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Add

add-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Query state of the IrDA components:

get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

An example of the results (Thanks to FritzMerkel) of the scripts when fixing IrDA issue.

PS C:\WINDOWS\system32> get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Name : Network.Irda~~~~0.0.1.0

State : NotPresent

DisplayName : IrDA infrared

Description : Support for IrDA devices. Requires special IrDA hardware.

DownloadSize : 604101

InstallSize : 1236233

PS C:\WINDOWS\system32>

Then the others:

PS C:\WINDOWS\system32> Remove-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Path :Online : TrueRestartNeeded : False

PS C:\WINDOWS\system32> add-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0">>

Path :Online : TrueRestartNeeded : False

PS C:\WINDOWS\system32> get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Name : Network.Irda~~~~0.0.1.0State : InstalledDisplayName : IrDA infraredDescription : Support for IrDA devices. Requires special IrDA hardware.DownloadSize : 604101InstallSize : 1236233

Alternative: on windows interface:

To remove:

Go to Settings -> Apps and Features -> Optional Features

Select IrDA Infrared and click uninstall.

To Install

Go to Settings -> Apps and Features -> Optional Features

Add a feature (top of list)

Select IrDA Infrared from the list.

It installs and should be visible in the Optional Features list.

Go back to Control Panel\All Control Panel Items and hopefully you will now see Infra Red icon and features.

If this does not work do use the PowerShell commands

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77 additional answers

Anonymous

2019-06-15T21:21:29+00:00

FritzMerkel

I apologise but I cannot really help with the scuba software.

But do the 2 different pieces of software (Smarttrak vs Subsurface) connect using the same USB IR dongle?

What drivers does windows say your dongle is using? I looked at the Scuba pro site and the windows 8 64 bit drivers should be OK to be used if it is the correct dongle.
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Anonymous

2019-06-15T20:59:35+00:00

More info, some good, some bad.

Reinstalled Win10x64Pro_1903 CLEAN, no upgrade.

Used the method in [smiles post] above to add IrDA > It showed up in Control Panel this time. (It did not with the upgrade.

Plugged in 'silver bullet/generic IrDA dongle' > showed up in Device Manager, no driver

Right clicked setting > find driver update online > It did > Installed > looked like it was installed properly.

Installed Smarttrak ver 2081 (current version on ScubaPro) > loaded > rebooted.

Tried to open Smarttrak > FAILED with those 'useful' error messages Windows provides (failure to open at module #^#@#$@)

Did a BUNCH of attempts to 'troubleshoot' and emulate using an older version of Windows. None worked. ALL give the same error messages.

Installed Subsurface > IrDA worked fine and Aladin Tec 2G downloaded properly.

Not sure where to go from here.

Upgrade > IrDA breaks. Clean install > Program breaks.

I think MS needs to do some work on the IrDA module in 1903.
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Anonymous

2019-06-15T18:53:00+00:00

FritzMerkel:

If you are talking about the IRDA Infrared Add-on if it is not proposed in the windows add on as originally described; I am still trying to understand how to force a removal or activation. .

If it for the USB dongle: I would always advise to use the drivers from the manufacturer. If you still have the drivers, use the windows 8 or windoiws 7 drivers that correspond to the version of windows 10 you are running.

Windows 10 64 bit use Windows 8 or windows 7 drivers with the 64 or x64 suffix.

Windows 10 32 bit (unlikely) Windows 8 or windows 7 drivers with a 32 suffix or no suffix.
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Anonymous

2019-06-15T18:38:54+00:00

I have the generic silver adapter. It looks just like the Polar Silver adapter and has worked fine for years....until this update. Both the black and the silver seem to be USB 1.1.

Where do you get drivers? They always simply loaded, or loaded with [Windows Update].

Searching for ASIX USB drivers get all those annoying commercial driver update subscription. The ASIX.tw site is not helpful.
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