Infrared not recognized

Anonymous
2019-05-22T19:34:31+00:00

Upgraded to Windows 10 ver 1903 and the infrared device is not working. Got this:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2019-06-19T21:33:58+00:00

Dalvic do you still have the problem?

Try to remove and re-add the Infrared.  It is probably more reliable to use the PowerShell Commands (If you are not comfortable you can try the interface which may not work.

Power Shell to Add / remove IrDA infrared components

Run PowerShell as administrator

Query state of the IrDA components:

get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Unistall

Remove-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Add

add-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Query state of the IrDA components:

get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

An example of the results (Thanks to FritzMerkel) of the scripts when fixing IrDA issue.

PS C:\WINDOWS\system32> get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Name         : Network.Irda~~~~0.0.1.0

State        : NotPresent

DisplayName  : IrDA infrared

Description  : Support for IrDA devices. Requires special IrDA hardware.

DownloadSize : 604101

InstallSize  : 1236233

PS C:\WINDOWS\system32>

Then the others: 

PS C:\WINDOWS\system32> Remove-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Path          :Online        : TrueRestartNeeded : False

PS C:\WINDOWS\system32> add-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0">>

Path          :Online        : TrueRestartNeeded : False

PS C:\WINDOWS\system32> get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Name         : Network.Irda~~~~0.0.1.0State        : InstalledDisplayName  : IrDA infraredDescription  : Support for IrDA devices. Requires special IrDA hardware.DownloadSize : 604101InstallSize  : 1236233

Alternative: on windows interface:

To remove:

Go to Settings -> Apps and Features -> Optional Features

Select IrDA Infrared and click uninstall.

To Install

Go to Settings -> Apps and Features -> Optional Features

Add a feature (top of list)

Select IrDA Infrared from the list.

It installs and should be visible in the Optional Features list.

Go back to Control Panel\All Control Panel Items and hopefully you will now see Infra Red icon and features.

If this does not work do use the PowerShell commands

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  1. Anonymous
    2019-09-24T20:35:32+00:00

    Hi you never replied to my suggestion.

    Remove the STIR42xx device in device manager and select to remove drivers.  the idea is to try to remove the driver so that windows tries to go fin some.

    Remove the device from the USB and reboot the computer.

    Once the computer is started up; try plug in the device and hopefully it will go off looking for the drivers.

    If this does not work; I would say try the windows 8 ones manually; even if afterwards you update them or remove them and lets windows take control again.  Ie Download the drivers and try to update using the have disk option.

    https://ww2.scubapro.com/en-GB/AUS/instruments/computers/products/usb-infrared-interface-(irda).aspx 

    Select 32 bit or 64 bit that is the same as you Windows 10 OS.  If you do not know do properties on the "This PC" and look at system type.

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  2. Anonymous
    2019-09-24T05:09:33+00:00

    Good luck with that, seriously.

    I sent ScubaPro detailed info about this problem complete with links to this site, back when I first heard about it and replicated it. The reply I got back made it clear they didn't have a clue it was a problem and had no idea how to fix it. There has been no effective support for SmarTrak for years. Not sure there is even a team anymore.

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  3. Anonymous
    2019-09-24T01:06:41+00:00

    Het Fritz, you are 100% correct on all points.  The issue I reckon is that the driver is missing from the OS and so cannot bind the stack to the device.  Both ends appear good, just one of the drivers (stusb2ir.sys) is missing.  But I cannot find or restore this driver.    I have sent a pleading help message to Uwatec and they are engaging.

    Lets hope!!

    Thanks for your help, and also smile.  I will post a solution if one is available.

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  4. Anonymous
    2019-09-23T14:47:03+00:00

    Looks like you must have the SigmaTel adapter?  SigmaTel

    When I look up UWATec adapter it goes to ScubaPro and the picture has the Polar USB, the silver bullet with the red end shaped one. That's the one I have, generic purchase long ago off eBay.

    When I have a fresh copy of windows I have to go into Device Manager (DM), find it (not working), right click and [find drivers]. It loads and works. I have never found 'proper' ASIX drivers for it, at least nothing that worked. I never got a CD with it, but that was Win7 days anyway. A previous Win7 IR adapter that worked fine would not after an upgrade. No drivers were available.

    Properties give me:

    USB Infrared Adapter - ASIX Electronics Corp - File Ver 10.0.17134.1 - WinBuild 160101.0800

    I do not see anything like STIr42xx anywhere. If you DO have the 'silver bullet'/UWATec, I do not think you should either.

    The upgrade that messed me up with fixed by the method @smile as put out. I needed to do the command prompt version as the other way did not work for me.

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