Infrared not recognized

Anonymous

Upgraded to Windows 10 ver 1903 and the infrared device is not working. Got this:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

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Anonymous

Dalvic do you still have the problem?

Try to remove and re-add the Infrared. It is probably more reliable to use the PowerShell Commands (If you are not comfortable you can try the interface which may not work.

Power Shell to Add / remove IrDA infrared components

Run PowerShell as administrator

Query state of the IrDA components:

get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Unistall

Remove-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Add

add-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Query state of the IrDA components:

get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

An example of the results (Thanks to FritzMerkel) of the scripts when fixing IrDA issue.

PS C:\WINDOWS\system32> get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Name : Network.Irda~~~~0.0.1.0

State : NotPresent

DisplayName : IrDA infrared

Description : Support for IrDA devices. Requires special IrDA hardware.

DownloadSize : 604101

InstallSize : 1236233

PS C:\WINDOWS\system32>

Then the others:

PS C:\WINDOWS\system32> Remove-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Path :Online : TrueRestartNeeded : False

PS C:\WINDOWS\system32> add-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0">>

Path :Online : TrueRestartNeeded : False

PS C:\WINDOWS\system32> get-WindowsCapability -online -Name "Network.Irda~~~~0.0.1.0"

Name : Network.Irda~~~~0.0.1.0State : InstalledDisplayName : IrDA infraredDescription : Support for IrDA devices. Requires special IrDA hardware.DownloadSize : 604101InstallSize : 1236233

Alternative: on windows interface:

To remove:

Go to Settings -> Apps and Features -> Optional Features

Select IrDA Infrared and click uninstall.

To Install

Go to Settings -> Apps and Features -> Optional Features

Add a feature (top of list)

Select IrDA Infrared from the list.

It installs and should be visible in the Optional Features list.

Go back to Control Panel\All Control Panel Items and hopefully you will now see Infra Red icon and features.

If this does not work do use the PowerShell commands

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77 additional answers

Anonymous

2019-06-14T08:15:21+00:00
Your issue may be a little different as it was working previously on your device where I have done a clean activation with the black (ASIX) USB dongle on windows 10 Pro - 1903 and windows 10 Home - 1903.
- Do you see infrared in the Control Panel under All Control Panel Items? If no install the IRDA InfraRed add-on. (if yes it may be worth trying to reinstall. it)
I had the "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" error message until I installed the IRDA Infrared Add-on. Then it all started to work.

For me the order to install was.

1: Install the IRDA Infrared Add-on (steps for windows 10 1903)

Go to Settings

Apps and Features

Optional Features

+Add

Select IrDA Infrared from the list.

It installs but you do not see it in the "Apps" listing. Go back to Control Panel\All Control Panel Items and hopefully you will now see Infra Red icon and features.

2: Install drivers for the USB key from your source (Windows 8 preferred or windows 7 should work).

Reboot the PC

3: Plug in the USB key and it should work.

___

* previous experience give me the impression that a update of windows can sometimes drop included items when in conflict.
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Anonymous

2019-06-15T20:59:35+00:00

More info, some good, some bad.

Reinstalled Win10x64Pro_1903 CLEAN, no upgrade.

Used the method in [smiles post] above to add IrDA > It showed up in Control Panel this time. (It did not with the upgrade.

Plugged in 'silver bullet/generic IrDA dongle' > showed up in Device Manager, no driver

Right clicked setting > find driver update online > It did > Installed > looked like it was installed properly.

Installed Smarttrak ver 2081 (current version on ScubaPro) > loaded > rebooted.

Tried to open Smarttrak > FAILED with those 'useful' error messages Windows provides (failure to open at module #^#@#$@)

Did a BUNCH of attempts to 'troubleshoot' and emulate using an older version of Windows. None worked. ALL give the same error messages.

Installed Subsurface > IrDA worked fine and Aladin Tec 2G downloaded properly.

Not sure where to go from here.

Upgrade > IrDA breaks. Clean install > Program breaks.

I think MS needs to do some work on the IrDA module in 1903.
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Anonymous

2019-06-15T18:38:54+00:00

I have the generic silver adapter. It looks just like the Polar Silver adapter and has worked fine for years....until this update. Both the black and the silver seem to be USB 1.1.

Where do you get drivers? They always simply loaded, or loaded with [Windows Update].

Searching for ASIX USB drivers get all those annoying commercial driver update subscription. The ASIX.tw site is not helpful.
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Anonymous

2019-06-14T16:15:05+00:00

Im still getting a code 19 error.
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