Why is Microsoft providing wrong codebase updates for an Intel based cpu machine running Microsoft Windows Professional 10 and acting like a virus?

Microsoft is still infecting my machines with 66,893 files which is about 1/2 a gigabyte in size I do not want these files!

I spoke to Microsoft chat gain as nothing is being done I spoke to  Manoj Kumar V

AND SAID

YES PLEASE DESIST SENDING ME THESE UPDATES AND PROVIDE A ROUTER PORT AND ADDRESS THAT I CAN BLOCK IN MY ROUTER

WELL I HAVE ASKED MULTIPLE TIMES TO DESIST AND STOP SENDING THESE FILES TO MY COMPUTER . YOU HAVE TRIED NUMEROUS OPERATIONS TO STOP UPDATES ALL WHICH ARE REINTRODUCED WHEN MICROSOFT OFFICE HAS TO REPAIR ITSELF . YES PLEASE DESIST SENDING ME THESE UPDATES AND PROVIDE A ROUTER PORT AND ADDRESS THAT I CAN BLOCK IN MY ROUTER.

Manoj said:

I understand you need a router port and address to block the updates in your router, but you contacting the department which are not trained on the issue.

Posting the same issue multiple times on chat, we are not going to get the resolution as are from Microsoft support consumer level 1 we are not trained on it.

Virtual Agent

 

Hello Martin!

Settings in Windows 10

Here's some info about settings for Windows Update. If you need help with something else, enter your question and I'll try to find the best answer for you.

Get the latest updates for Windows

Troubleshoot Windows Update

Schedule or pause updates in Windows

stop sending me windows updates

Schedule a restart or pause updates in Windows 10

Windows 10 automatically downloads and installs updates to make sure your device is up to date. To finish installing the update, your device will need to restart. If you're asked to restart your device while you're busy using it, you can schedule the restart for a more convenient time:

Select the  Start     button, then select Settings    > Update & security    > Windows Update .

Select  Schedule the restart  and choose a time that's convenient for you. Note: You can set active hours to make sure automatic restarts for updates only happen when you're not using your PC. Learn about active hours for Windows 10

If you’re using Windows 10 Pro or Windows 10 Enterprise, you can choose to temporarily pause updates from being downloaded and installed:

Select the  Start    button, then select  Settings     > Update & security   > Windows Update . Under Update settings, select Advanced options.

Turn on  Pause updates. Note: After a certain amount of time, or after canceling a pause, you'll need to install the latest updates before you can pause updates again.

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Manoj Kumar V has joined the chat

Microsoft Answer Tech

Thank you for contacting Microsoft Support. I am Manoj Kumar V. How can I help you today?

Please be aware that if you switch apps or change focus to another window while working with us, you may get disconnected from your chat session. To ensure the best support experience, please stay active in this chat window.

Hi Martin, how are you doing today?

Hi totally sick of Microsoft Updates please desist sending them to me

https://answers.microsoft.com/en-us/windows/forum/all/why-is-microsoft-providing-wrong-codebase-updates/

I understand you need assistance with stopping updates to your PC, am I right?

YES, PLEASE DESIST SENDING ME THESE UPDATES AND PROVIDE A ROUTER PORT AND ADRESS THAT I CAN BLOCK IN MY ROUTER

YES, PLEASE DESIST SENDING ME THESE UPDATES AND PROVIDE A ROUTER PORT AND ADDRESS THAT I CAN BLOCK IN MY ROUTER

Martin, as we are from Microsoft consumer level 1 I can help you stop the updates to your PC, but we are not trained on the router, address, for further assistance you can post the feedback on feedback hub, it will directly reach our developer department, they will check and issue ad contact you.

WELL I HAVE ASKED MULTIPLE TIMES TO DESTIST AND STOP SENDING THESE FILES TO MY COMPUTER. YOU JHHAVE TRIED NUMEROUS OPERATIONS TO STOP UPDATES ALL WHICH ARE REINSTRODUCED WHEN MICROSOFT OFFICE HAS TO REPAIR ITSELF. YES, PLEASE DESIST SENDING ME THESE UPDATES AND PROVIDE A ROUTER PORT AND ADDRESS THAT I CAN BLOCK IN MY ROUTER

I HAVE POSTED FEEDBACK ON HUB IT IS JUST IGNORED

I WAS GIVEN A TELEPHONE NUMBER LAST TIME WHICH DOES NOT RING

FOR YOUR ROUTER SUPPORT IN THE USA AND A WEBSITE WHICH WAS NOT AVAILABLE PROVIDIDNG 404

WELL I HAVE ASKED MULTIPLE TIMES TO DESTIST AND STOP SENDING THESE FILES TO MY COMPUTER. YOU HAVE TRIED NUMEROUS OPERATIONS TO STOP UPDATES ALL WHICH ARE REINSTRODUCED WHEN MICROSOFT OFFICE HAS TO REPAIR ITSELF. YES, PLEASE DESIST SENDING ME THESE UPDATES AND PROVIDE A ROUTER PORT AND ADDRESS THAT I CAN BLOCK IN MY ROUTER

WELL I HAVE ASKED MULTIPLE TIMES TO DESIST AND STOP SENDING THESE FILES TO MY COMPUTER. YOU HAVE TRIED NUMEROUS OPERATIONS TO STOP UPDATES ALL WHICH ARE REINTRODUCED WHEN MICROSOFT OFFICE HAS TO REPAIR ITSELF. YES, PLEASE DESIST SENDING ME THESE UPDATES AND PROVIDE A ROUTER PORT AND ADDRESS THAT I CAN BLOCK IN MY ROUTER

I understand you need a router port and address to block the updates in your router, but you contacting the department which are not trained on the issue.

WELL I HAVE ASKED MULTIPLE TIMES TO DESIST AND STOP SENDING THESE FILES TO MY COMPUTER. YOU HAVE TRIED NUMEROUS OPERATIONS TO STOP UPDATES ALL WHICH ARE REINTRODUCED WHEN MICROSOFT OFFICE HAS TO REPAIR ITSELF. YES, PLEASE DESIST SENDING ME THESE UPDATES AND PROVIDE A ROUTER PORT AND ADDRESS THAT I CAN BLOCK IN MY ROUTER.

Posting the same issue multiple times on chat, we are not going to get the resolution as are from Microsoft support consumer level 1 we are not trained on it.

https://answers.microsoft.com/en-us/windows/forum/all/why-is-microsoft-providing-wrong-codebase-updates/e17ec366-b33c-4c89-b6be-5a8668cbb837?page=4

I have posted your comments as you have seen as this is public and extremely unhelpful and forms the start of a legal case I am creating on your system.

As you seem intent in wasting my time contacting you and deleting these useless files which you have no permission to place there on my hard drives

You may be called a s a witness in any legal proceedings .

As I have informed you that we are trained only on Windows download install and activate issues only we are not aware of ports, address and servers, we have a professional support where they can guide you for fix the issue, here is the contact number: +91 800 396 4900

+91 800 936 -4900, contact any of the number ad check.

*and

This is unhelpful I am in England and you are providing contact information outside of this country’s jurisdiction.

Please provide proper support

Check this contact number:Phone: (+44) 0344 800 2400

You have had over a month to be trained on this information which I asked for last time

I have a log of that chat

As do you

2019-04-10 - chat with Reneee L

2019-02-27 Microsoft Chat

How then can you not be trained with information you have been made available of?

in February and April ?

These problems started in January 2019

I am awaiting a response

I have informed you my support boundary and I am discussing the issue with my supervisor, allow me 2-3 minutes while I provide you the right place to reach for the best outcome of the issue.

I suggest you contact the telephone number that you have given me and provide an outcome from them whilst I hold

Sure.

Thank you

I am sorry the delay.

That's fine I am holding

Please make them aware that I understand that your Microsoft Enterprise server can block Microsoft Updates therefore it must have information in regard to port address and port number to be able to remove these updates from a network of computers attached to its domain.

Can you also ask them to explain why this is not in knowledge base article?

Martin, we are trained only on Windows 10 home and pro edition only, enterprise and domain related issue are been trained with Professional support.

Check this link:https://privacy.microsoft.com/en-US/privacy-questions?ln=EN-US

Select the last option " I have a privacy question or concern".

Post your issue.

I am afraid that is not very helpful

is that the information given as an outcome?

it says:

I want to unsubscribe, or customize the promotional emails and newsletters I receive from Microsoft I have a concern about Bing search results related to me I have a concern about advertisements on Microsoft sites I want to contact Microsoft’s Data Protection Officer I want to make a request regarding my personal data I have another privacy question

This all seems not relevant

Select the last option and check.

I am then asked What product does your privacy question relate to? What country do you reside in? Please provide a detailed summary of your privacy question Your email address We will use this to contact you if needed Please solve the captcha and submit the form

I am not sure how this relates to the information I am expecting as an outcome

As the issue is not in our support boundary, I had provided you all the possible information whom to reach for the issue to get resolved, as you have contact them previously and did not find any answer, posting the issue on feedback hub is the only option, which will reach the developer and they collide the information and try to fix it on next update.

I am sorry for the inconvenience caused.

Is this the only information given to you on the telephone support number you agreed to telephone on my behalf to obtain an outcome?

I had contacted my supervisor and he had provided the link to give you.

Please contact the telephone number which you have provided as you agreed to do in relation with my concern and provide an outcome I will hold.

I wish I could do that, as we are from chat support team, we do not have the access to call anybody.

Then you are unable to contact the department you informed that would have an outcome to resolve these problems. How is your supervisor trained and to what level support do they hold? Why is he or she providing irrelevant information which is to do with intellectual property rights? I have informed you that your windows server can block these updates. Why can you then not provide the information this uses to block these updates?

Please ask your supervisor to make this telephone call on the number you provided and provide and outcome as you promised you would provide?

As you told you earlier we are not trained on it, you have to contact the number which I have provided you earlier.

Your supervisor must be trained on this

?

Well how can I contact this number when it appears neither yourself or your supervisor can contact them

Even my supervisor is trained on consumer level support only, that is Windows download install and activate.

are you not providing an uncontactable solution and a lack of outcome?

You promised me an outcome

the only outcome you seem to provide me is that you are not trained

Am I not contacting a support network for windows updates?

As you already provided you the contact number, please contact them they will help you further.

I have already.

Please provide the outcome you promised

Check this contact number: Phone: (+44) 0344 800 2400

please provide the outcome from the usa number you provided.

As the uk support line is not available

and did nothing the last time I telephoned

I did not promise, I told you initial part of the chat, my support boundary and will direct you the right department to reach the support.

As you are contacting UK support, it will be closed for the day.

Then why are you not providing me with a proper outcome

Please contact them on Monday, they will help you.

Why are you not providing me a proper outcome

Since we are not trained on the issue, I cannot provide you the right outcome.

They were contacted last month and ignored the problem

Are you not windows update support chat ?

If you are can you explain why you are operating a support network which has no training?

I already informed you several times on chat, my support boundary that we are not trained on the server or host IP address, the team which are trained on the issue is now not available as you have tried reaching them.

Why are you not providing me an outcome for windows update problems?

?

For that reason we have a dedicated team, where they can help you with the issue.

You have repeated to me you have no formal training. Despite advising you that I have contacted you about these issues in February and April 2019. Is it not expected that then you would be fully versed with an outcome?

To fix the issue which are requesting, I am not the right person. we have the right team who can help you.

What is the point of operating a windows support network for windows update problems with out any formal training

Here is the contact number: (+44) 0344 800 2400

Please contact the usa number you provided and provide an outcome

As you have contacted chat support, you have contact them and we are not have access to call.

+91 800 396 4900

it is your remit to provide an outcome

This has not been provided you are in breach of your service agreement!

As I mentioned it is not under my support boundary.

Would you like me to provide a copy of this transcription on anwers.microsoft.com

As I have previously informed that I am  not trained on the issue, then please.

then why can you not transfer this chat to someone who is?

There is no chat team for this issue, you have to call them contact number which I have provided you.

How can there be no chat team for this issue of Microsoft Update when the page is accessed from Microsoft Update to invoke this chat?

There is only phone support for this issue and no chat support.

I asked you to provide an outcome from the number you originally provided which you have stated you and neither your supervisor can contact.

how am I supposed to contact something you cannot reach

?

As you have contacted chat support we do not have the option to call.

but then as you have told me that neither you or your supervisor can contact this first number how can I reach them and gain an outcome you promised earlier?

As you have contacted chat support, you have contact them and we are not have access to call.

(+44) 0344 800 2400

You have no access to this number so then how can I have any access

I already informed you several times on chat, my support boundary that we are not trained on the server or host IP address, the team which are trained on the issue is now not available as you have tried reaching them.

You first provided me with the number

Manoj Kumar V End Chat

Hello Martin!

Settings in Windows 10

Here's some info about settings for Windows Update. If you need help with something else, enter your question and I'll try to find the best answer for you.

Get the latest updates for Windows

Troubleshoot Windows Update

Schedule or pause updates in Windows

stop sending me windows updates

Schedule a restart or pause updates in Windows 10

Windows 10 automatically downloads and installs updates to make sure your device is up to date. To finish installing the update, your device will need to restart. If you're asked to restart your device while you're busy using it, you can schedule the restart for a more convenient time: Select the Start  button, then select Settings  > Update & security  > Windows Update . Select Schedule the restart and choose a time that's convenient for you. Note: You can set active hours to make sure automatic restarts for updates only happen when you're not using

Since it is chat support, we do have any phone to make a call, since you have phone call them and reach them.

Martin, our conversation is not going to end it will keep on repeating without the outcome you are waiting, unless you the reach the right department.

I asked you to contact this number in the first message you gave me

We do not have the option.

I asked you to contact the number in the first message you sent me

Why have you disabled m option to copy this chat

Why have you disabled my option to copy this chat

?

You can use Ctrl C and Ctrl V to copy the chat in either notepad or Word.

It has been disabled

May be you are not doing right.

We do not have access to make such changes to the chat from your end.

from right clicking

This is ridiculous

It seems you have no training no access to anything no communications with Microsoft on the numbers you want me to call and are providing no outcome

This is ridiculous

Chat ended

Manoj Kumar V has left the chat

Microsoft Answer Tech

We appreciate your feedback

Thanks for your feedback!

Thanks for contacting Microsoft support. Let me know if there's anything else I can do to help.

Hello Martin!

Settings in Windows 10

Here's some info about settings for Windows Update. If you need help with something else, enter your question and I'll try to find the best answer for you.

Get the latest updates for Windows

Troubleshoot Windows Update

Schedule or pause updates in Windows

Hi

Which one did you mean?

How to publish the infopath 2007forms from dev to production

SCSM

None of the above

Why is Microsoft taking control of my PC and changing services to run when they have been disabled

Sorry, I can't understand your response. Could you select one of the choices? Which one did you mean?

How to publish the infopath 2007forms from dev to production

SCSM

None of the above

None of the above

I'm sorry, I didn't understand. It helps me when you name the product and briefly describe the issue. Or you can talk to a person.

Talk to a person

OK. You can connect to a person below.

Select your product

Next

Select your issue

Next

Talk to a person

Gerardo M has joined the chat

Microsoft Answer Tech

Thank you for contacting Microsoft Support. I am Gerardo M. How can I help you today?

Please be aware that if you switch apps or change focus to another window while working with us, you may get disconnected from your chat session. To ensure the best support experience, please stay active in this chat window.

Hello there! It doesn't appear the information you entered came through completely, can you tell me more about it, please? Thanks much appreciated!

HI Gerado, For the purposes of this chat I caution you I will be publishing the comments made on answers.microsoft.com

Yeah sure.

CAN YOU PLEASE EXPLAIN WHY MICROSOFT IS TAKING CONTROL OF SERVICES ON MY WINDOWS PROFESSIONAL 10 INSTALLATION TO ENABLE SERVICES WHICH HAVE BEEN DISABLED

I just want to clarify something, What services are you pertaining?

Because there are a lot of services in windows. So we need to identify which those services are you pertaining.

CRAPPY WINDOWS UPDATE OF COURSE ITS THE ONLY SERVICE WITH KNOW FAILURES THAT IS NOT BEING MADE TO WORK

I see, So I believe windows updates are automatically installed on your computer?

BACKGROUND https://answers.microsoft.com/en-us/windows/forum/all/why-is-microsoft-providing-wrong-codebase-updates/

By the way here's the reference/case number of our chat: 1472209067

I AM ASKING YOU WHY WHEN THIS SERVICES IS DISABLED MICORSOFT IS ABLE TO REENABLE IT REMOTELY WITH OUT MY PERMISION

I AM ASKING YOU WHY WHEN THIS SERVICES IS DISABLED MICROSOFT IS ABLE TO REENABLE IT REMOTELY WITH OUT MY PERMISION*

So just to clarify you already disable that services but it automatically re-enable by itself right?

yes it reenables it self to manual

https://gyazo.com/e7fbd5b794d5c53fba229857f20f058f

I have provided a screen shot of it disabled I do not want it reenabled please

I AM REPEATIDLY FORCED TO DISABLE THIS ON BOOT UP OTHER WISE MICROSOFT INFECTS MY HARD DRIVE AND USES MY INTERNET ILLEGALLY WITHOUT PERMISION TO DEPLOY 66K OF INCOMPATIBLE FILES TO MY HARD DRIVES WHICH IT KNOWS AND IS FULLY AWARE WILL NOT FUNCTION ON MY PC.

Well one of the possible reason why the update services re-enable by itself its because you disable it through services.msc and that is not the normal way on how to do it. Even you disable it from the services, there are still service connected to the updates that is running on your computer and once the updates recognize it, it will automatically re-enable by itself.

We don't have an option to check a 3rd party screenshot or site as we don't have any access on our end. If you want I can go ahead and help you making sure that the windows update will be disabled on your computer. Shall we go ahead and proceed?

By the way, this will be our case number: 1472209067, proof that you've reached windows technical team.

Just making sure if we are still connected?

Also there are 4 windows updates components located at the services, it seems that the only services you disable is windows update, Having the other three services running on your computer will let the windows update services run again.

How is it going? Don't mean to rush you but, would it be okay to please try to respond or update me within the next minute to refresh our conversation? This will prevent the system from automatically disconnecting our chat due to idle time. Thank you!

I would really want to help you further but for some reason, possibly due to technical difficulty, I have not received a response from you. Please feel free to initiate a new chat session so that we can assist you further. Link to reconnect with me will be sent on your email as well. Thank you for choosing Microsoft, enjoy the rest of the day! I will end the chat now.

Your Microsoft expert Gerardo M has ended your chat session. Thanks for visiting Microsoft Support.

Chat ended

Hello Martin!

Settings in Windows 10

Here's some info about settings for Windows Update. If you need help with something else, enter your question and I'll try to find the best answer for you.

Get the latest updates for Windows

Troubleshoot Windows Update

Schedule or pause updates in Windows

What is the windows update service and how do I delete it

Important: Before we start

Updates for Windows make sure you have the latest features and fixes, including important security updates that help keep your device running smoothly and more securely. It’s not recommended to uninstall any installed updates from your PC.

Okay, you're looking for info on how to uninstall updates from your device. Which version of Windows are you using?

Windows 10

Windows 8.1

Windows 7

Windows 10

Uninstall updates in Windows 10

An update history is available so you can see which updates were installed, and when. You can also use this list to remove specific updates, although this isn’t recommended unless it’s necessary.

1.    Select the Start button, then select Settings > Update & security > Windows Update > Advanced options > View installed update history > Uninstall updates.

2.    Select the update you want to uninstall, and then select Uninstall.

o    Note: You’ll need to restart your PC after uninstalling the update.

Did this solve your problem?

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No

I'm sorry that didn't work. You can try another question, or you can talk to a person.

Talk to a person

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Cyril Y. has joined the chat

Microsoft Answer Tech

Thank you for contacting Microsoft Support. I am Cyril Y.. How can I help you today?

Please be aware that if you switch apps or change focus to another window while working with us, you may get disconnected from your chat session. To ensure the best support experience, please stay active in this chat window.

Hi

HI

How are you?

Fed Up,I understand you can use SC DELETE “ServiceName” binPath= “C:\Program Files (x86)\XXX\ServiceName.exe -c Service.config”

to delete a service

what is the Windows Update Service Called

May I ask, what seems to be the problem with your PC?

As its name has been changed from WSUS

There is no problem with my pc expect for the infection called Windows Update

may I ask, are you using the same PC, while chatting with me now?

O its a different PC

Are you still able to access it?

background: https://answers.microsoft.com/en-us/windows/forum/all/why-is-microsoft-providing-wrong-codebase-updates/e17ec366

Please answer my question

Please give me a moment.

WSUS is for Windows server update services  is the process of controlling the deployment and maintenance of interim software releases into production environments. It helps you maintain operational efficiency, overcome security vulnerabilities, and maintain the stability of your production environment

Please check this link : https://docs.microsoft.com/en-us/windows-server/administration/windows-server-update-services/get-started/windows-server-update-services-wsus

ok

please give me a moment

Sure.

Ok so it is still called WSUS . Why then can I not run a Admin command SC DELETE WSUS to delete the service logged in as administrator?

May I ask, are you getting an error when trying to run a command?

I am following the information here https://www.technipages.com/delete-services

there seems to be no error

I'm trying to pull up the link but it doesn't let me since we have only limited access here

How to Remove Services in Windows 10

Posted on July 17, 2018 by Mitch Bartlett 5 Comments

Remove services from the list in the services.msc utility in Microsoft Windows with one of these two options.

Option 1 – Command

You can also remove services using a command line. Hold down the Windows Key, then press “R” to bring up the Run dialog.

Type “SC DELETE servicename“, then press “Enter“.

“servicename” should be the exact name of the service.

you should get the exact service name from the Services.msc console.

For windows update, the service name should be wuaserv

wuauserv

so the command should be SC Delete wuauserv

Its still there

Did you restarted the PC after running a command?

nope

is this the reason why

Restart the PC first

kk thank you for your assistance

You're most welcome. Please don't do anything just restart the PC, incase our chat get disconnected, please save this case number as your reference in getting back in-touch : 1472398955