I checked my mail and had the following answer SRX1469171513ID - Microsoft Answer Desk which was gerneral help and therefore was not at at all helpful.
Hello,
Thanks for contacting Microsoft support. Based on our discussion here are some further tips that should help.
More information for you
TheMicrosoft Windows support?site provides self-help for common customer questions.
· Check the Trending topics section. It covers many of the common questions and issues customers ask about.
· Check the Categories section if you don’t find what you’re looking for in Trending topics.
· Searchthe Windows support site if you don’t find what you are looking for in the Trending topics or Categories sections.
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Thanks again,
Microsoft Technical Support